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Re: Video Profile Verification: No Chat Button

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2471 of 3,112

Jorence,

 

Please, make sure you are logged into your account on Help Center page and see your name in the upper right corner. Also, make sure your browser doesn't have any pop-up blockers enabled at the moment. You should see this pop-up when you follow the link:

 

Screenshot_28.png

 

If you continue having problems accessing the link, please reply directly to the notification ticket the team sent you.

 

Thanks!

~ Valeria
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Ace Contributor
Joshua C Member Since: Aug 11, 2017
2472 of 3,112

Go to Chrome and look for open incognito window.

 

First open upwork and then sign into upwork.

 

then open your email - then click on your link Smiley Happy 

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Community Guru
Rene K Member Since: Jul 10, 2014
2473 of 3,112

Hey Hill T. from Nashville, thank you for posting here in the community. Most appreciated.

 

Makes everybody's work easier.

-----------
"Where darkness shines like dazzling light"   —William Ashbless
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Community Guru
Jennifer M Member Since: May 17, 2015
2474 of 3,112

How do these profiles get approved? Seriously?

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Community Leader
Lester B Member Since: Sep 22, 2018
2475 of 3,112

"To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here."

 

So this suddenly appeared on my profile I dont know what happen It just appears like that. What does it mean ? What iwht the restrictions?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2476 of 3,112

Hi Lester, 

This type of identity verification is slowly being rolled out to all users of the Upwork platform. Please know that this is only a request to verify your identity. Once you've completed the verification process, the temporary limitation to your account will be lifted. 


-Avery
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Community Leader
Lester B Member Since: Sep 22, 2018
2477 of 3,112
Thank you
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Active Member
Andrey K Member Since: Dec 22, 2018
2478 of 3,112

Hi, 

My problem is from the same message shown on the top of the Upwork website.

A few days ago, I did the video-verification, and it seemed to be successful, though the interview was stopped during answering the questions given to me.

After then, I am still waiting for the Upwork final acceptance of my account.

I want to know why the final acceptance is not given to me, and how to solve the issue.

thanks.

 

 

        

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Community Guru
Cray H Member Since: Jul 21, 2018
2479 of 3,112

Hi Andrey,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

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Active Member
Andrey K Member Since: Dec 22, 2018
2480 of 3,112

Thanks for your attention.

I am waiting for the best results to resolve my account issue.

Regards