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Re: Video Profile Verification: No Chat Button

Active Member
Jorence L Member Since: Aug 15, 2017
2431 of 2,605

Hi,

I am having the same issue with you.
I think the verification link is broken.

Hope they can fix this immediately.

Active Member
Jorence L Member Since: Aug 15, 2017
2432 of 2,605

Hi,

I am trying to verify my account as requested by upwork help center.
But this link isn't working, it is broken or do have some bugs I guess.

https://support.upwork.com/hc/en-us?action=verify-profile

It shows no Chat button, can't proceed to video chat verification.

I cleared the cookies and caches and tried it on different browser, but it ain't solved my problem.
Hope you can help me with this.

Thanks,
Joe

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2433 of 2,605

Jorence,

 

Please, make sure you are logged into your account on Help Center page and see your name in the upper right corner. Also, make sure your browser doesn't have any pop-up blockers enabled at the moment. You should see this pop-up when you follow the link:

 

Screenshot_28.png

 

If you continue having problems accessing the link, please reply directly to the notification ticket the team sent you.

 

Thanks!

~ Valeria
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Ace Contributor
Joshua C Member Since: Aug 11, 2017
2434 of 2,605

Go to Chrome and look for open incognito window.

 

First open upwork and then sign into upwork.

 

then open your email - then click on your link Smiley Happy 

Community Guru
Rene K Member Since: Jul 10, 2014
2435 of 2,605

Hey Hill T. from Nashville, thank you for posting here in the community. Most appreciated.

 

Makes everybody's work easier.

-----------
"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Jennifer M Member Since: May 17, 2015
2436 of 2,605

How do these profiles get approved? Seriously?

Community Guru
Janean L Member Since: Apr 6, 2016
2437 of 2,605

Hey, Hill T. -- You should check out a website that I will be happy to send to you if you pm me. Some dental site in the UK is using your photo and claiming that it is the picture of an English dentist. Rotten of them.

 

ETA:  Hill, you have one of the most impressive educational backgrounds I have ever noticed. I see that you simultaneously earned a Master's Degree at Harvard, a Doctorate at M.I.T., and a B.A. at Katherine Gibbs. (I assume that you mean KathArine Gibbs, right?) How did you manage acceptance at Harvard and M.I.T. without having yet earned the B.A, -- let alone with a B.A. from a diploma mill like Katharine Gibbs? WOW! Your essays and interviews must have been spectacular. Way to go!

Active Member
Ruhollah E Member Since: May 22, 2017
2438 of 2,605

It totally worked!!

 

Thanks! Much appreciated! You are an awesome person!

Highlighted
Active Member
Jorence L Member Since: Aug 15, 2017
2439 of 2,605

Hi Valeria,

I am stacked in this screen. I don't see any CHAT NOW button. I cleared my cookies and caches, tried different browser (Chrome and Mozilla) and disabled my Ad blocker but still the same screen pops up.

Please help.

Thanks.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2440 of 2,605

Jorence,

 

Could you please reply to the original notification about verification the team sent you and attach a screenshot of what you see when you follow the link?

~ Valeria
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