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Re: Video Profile Verification: No Chat Button

Ace Contributor
Joshua C Member Since: Aug 11, 2017
2441 of 2,691

Go to Chrome and look for open incognito window.


First open upwork and then sign into upwork.


then open your email - then click on your link Smiley Happy 

Community Guru
Rene K Member Since: Jul 10, 2014
2442 of 2,691

Hey Hill T. from Nashville, thank you for posting here in the community. Most appreciated.


Makes everybody's work easier.

"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Jennifer M Member Since: May 17, 2015
2443 of 2,691

How do these profiles get approved? Seriously?

Community Leader
Lester B Member Since: Sep 22, 2018
2444 of 2,691

"To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here."


So this suddenly appeared on my profile I dont know what happen It just appears like that. What does it mean ? What iwht the restrictions?

Avery O Moderator Member Since: Nov 23, 2015
2445 of 2,691

Hi Lester, 

This type of identity verification is slowly being rolled out to all users of the Upwork platform. Please know that this is only a request to verify your identity. Once you've completed the verification process, the temporary limitation to your account will be lifted. 

Community Leader
Lester B Member Since: Sep 22, 2018
2446 of 2,691
Thank you
Active Member
Andrey K Member Since: Dec 22, 2018
2447 of 2,691


My problem is from the same message shown on the top of the Upwork website.

A few days ago, I did the video-verification, and it seemed to be successful, though the interview was stopped during answering the questions given to me.

After then, I am still waiting for the Upwork final acceptance of my account.

I want to know why the final acceptance is not given to me, and how to solve the issue.





Community Guru
Mary H Member Since: Jul 21, 2018
2448 of 2,691

Hi Andrey,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

- Mary
Active Member
Andrey K Member Since: Dec 22, 2018
2449 of 2,691

Thanks for your attention.

I am waiting for the best results to resolve my account issue.


Community Guru
Janean L Member Since: Apr 6, 2016
2450 of 2,691

Hey, Hill T. -- You should check out a website that I will be happy to send to you if you pm me. Some dental site in the UK is using your photo and claiming that it is the picture of an English dentist. Rotten of them.


ETA:  Hill, you have one of the most impressive educational backgrounds I have ever noticed. I see that you simultaneously earned a Master's Degree at Harvard, a Doctorate at M.I.T., and a B.A. at Katherine Gibbs. (I assume that you mean KathArine Gibbs, right?) How did you manage acceptance at Harvard and M.I.T. without having yet earned the B.A, -- let alone with a B.A. from a diploma mill like Katharine Gibbs? WOW! Your essays and interviews must have been spectacular. Way to go!