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Re: Video Profile Verification: No Chat Button

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Community Leader
Lester B Member Since: Sep 22, 2018
2471 of 2,951

"To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here."

 

So this suddenly appeared on my profile I dont know what happen It just appears like that. What does it mean ? What iwht the restrictions?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2472 of 2,951

Hi Lester, 

This type of identity verification is slowly being rolled out to all users of the Upwork platform. Please know that this is only a request to verify your identity. Once you've completed the verification process, the temporary limitation to your account will be lifted. 


-Avery
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Community Leader
Lester B Member Since: Sep 22, 2018
2473 of 2,951
Thank you
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Active Member
Andrey K Member Since: Dec 22, 2018
2474 of 2,951

Hi, 

My problem is from the same message shown on the top of the Upwork website.

A few days ago, I did the video-verification, and it seemed to be successful, though the interview was stopped during answering the questions given to me.

After then, I am still waiting for the Upwork final acceptance of my account.

I want to know why the final acceptance is not given to me, and how to solve the issue.

thanks.

 

 

        

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Community Guru
Cray H Member Since: Jul 21, 2018
2475 of 2,951

Hi Andrey,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

- Mary
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Active Member
Andrey K Member Since: Dec 22, 2018
2476 of 2,951

Thanks for your attention.

I am waiting for the best results to resolve my account issue.

Regards

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Community Guru
Janean L Member Since: Apr 6, 2016
2477 of 2,951

Hey, Hill T. -- You should check out a website that I will be happy to send to you if you pm me. Some dental site in the UK is using your photo and claiming that it is the picture of an English dentist. Rotten of them.

 

ETA:  Hill, you have one of the most impressive educational backgrounds I have ever noticed. I see that you simultaneously earned a Master's Degree at Harvard, a Doctorate at M.I.T., and a B.A. at Katherine Gibbs. (I assume that you mean KathArine Gibbs, right?) How did you manage acceptance at Harvard and M.I.T. without having yet earned the B.A, -- let alone with a B.A. from a diploma mill like Katharine Gibbs? WOW! Your essays and interviews must have been spectacular. Way to go!

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Active Member
Ruhollah E Member Since: May 22, 2017
2478 of 2,951

It totally worked!!

 

Thanks! Much appreciated! You are an awesome person!

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Active Member
Jorence L Member Since: Aug 15, 2017
2479 of 2,951

Hi Valeria,

I am stacked in this screen. I don't see any CHAT NOW button. I cleared my cookies and caches, tried different browser (Chrome and Mozilla) and disabled my Ad blocker but still the same screen pops up.

Please help.

Thanks.

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2480 of 2,951

Jorence,

 

Could you please reply to the original notification about verification the team sent you and attach a screenshot of what you see when you follow the link?

~ Valeria
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