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Re: Video verification

Active Member
Shumaila K Member Since: Sep 10, 2015
2371 of 2,718
Yes, I know but my Top rated status was appeared after 7 days
Active Member
Shumaila K Member Since: Sep 10, 2015
2372 of 2,718

Yes, I know "Top Rated" status apeeared on my profile. But I takes upto 7-15 days  when I contact upwork Support they say....The Top rated status will appear after 60-90 days..


Please check screenshot

**Edited for Community Guidelines**

Active Member
Shumaila K Member Since: Sep 10, 2015
2373 of 2,718

it's mean Upwork customer support do not know anything...!!!

Goran V Moderator Member Since: Mar 24, 2017
2374 of 2,718

Hi Shumaila,

Thank you for following up with more details and I`m sorry about the confusion. I will escalate this to our team for an additional review.

Active Member
Justin S Member Since: Sep 24, 2018
2375 of 2,718

Just went through the video  verification and I could swear the agent said I would be able to continue working and an email would come through to finalize the verification? 


I can't bid on a job that just came up. Just wondering how long until I get this access back?

Valeria K Moderator Member Since: Mar 6, 2014
2376 of 2,718

Hi Justin,


I'm going to follow up with the team that's processing your account verification and they'll update you as soon as possible.



~ Valeria
Active Member
Nazmul H Member Since: Sep 24, 2018
2377 of 2,718

Yes I Agree..

Active Member
Farhan R Member Since: Sep 29, 2018
2378 of 2,718

48 hours have passed after video verification process, please activate my profile, how much time its going to take? is it still under review?

Joanne Marie P Moderator Member Since: Nov 26, 2017
2379 of 2,718

Hi Farhan,


I'll follow up with our verification team and they'll update you as soon as possible on the same ticket you have for this concern. Thank you!


Active Member
Mark Lester L Member Since: Jan 21, 2018
2380 of 2,718

Can I anyone help me what to do I don't have a camera on my computer but I can do skype with my phone and I can provide valid government id's please help me i am new to upwork and I just got my first job earlier now this Smiley Sad