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Re: Video verification process time

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2361 of 2,572

Hi Shumaila,

Please keep in mind that it can take a couple of hours for everything to be updated accordingly. Your Top Rated badge is listed on your profile, thank you.


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Active Member
Shumaila K Member Since: Sep 10, 2015
2362 of 2,572
Yes, I know but my Top rated status was appeared after 7 days
Active Member
Shumaila K Member Since: Sep 10, 2015
2363 of 2,572

Yes, I know "Top Rated" status apeeared on my profile. But I takes upto 7-15 days  when I contact upwork Support they say....The Top rated status will appear after 60-90 days..

 

Please check screenshot

**Edited for Community Guidelines**

Active Member
Shumaila K Member Since: Sep 10, 2015
2364 of 2,572

it's mean Upwork customer support do not know anything...!!!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2365 of 2,572

Hi Shumaila,

Thank you for following up with more details and I`m sorry about the confusion. I will escalate this to our team for an additional review.


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Active Member
Justin S Member Since: Sep 24, 2018
2366 of 2,572

Just went through the video  verification and I could swear the agent said I would be able to continue working and an email would come through to finalize the verification? 

 

I can't bid on a job that just came up. Just wondering how long until I get this access back?

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2367 of 2,572

Hi Justin,

 

I'm going to follow up with the team that's processing your account verification and they'll update you as soon as possible.

 

Thanks!

~ Valeria
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Active Member
Nazmul H Member Since: Sep 24, 2018
2368 of 2,572

Yes I Agree..

Active Member
Farhan R Member Since: Sep 29, 2018
2369 of 2,572

48 hours have passed after video verification process, please activate my profile, how much time its going to take? is it still under review?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2370 of 2,572

Hi Farhan,

 

I'll follow up with our verification team and they'll update you as soon as possible on the same ticket you have for this concern. Thank you!

 


-Joanne
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