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Re: identity verification video call

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2381 of 2,523

Hi Sharl,

 

Did you tried to click on the link shared with you on your ticket? Please clear your cache and cookies or log in with another browsers. If you`re still experiencing the same issue follow up on your ticket and our team will assist you further. Thank you.


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Active Member
Sharl S Member Since: Oct 18, 2018
2382 of 2,523
I still get the same error. Is it a dns problem?
Active Member
Sharl S Member Since: Oct 18, 2018
2383 of 2,523
I still get the same error with different browsers. Is it a dns problem?
Active Member
Jasoliya B Member Since: Sep 24, 2018
2384 of 2,523

Hi Sharl,

I think you need to contact upwork he will sent you another link for that.

Active Member
MD Mamunur R Member Since: Jul 21, 2017
2385 of 2,523

Please help me

Can I use my profile verification with my phone?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2386 of 2,523

Hi MD Mamunur,

 

Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a computer or mobile device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process.

 

 

~ Bojan
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Active Member
MD Mamunur R Member Since: Jul 21, 2017
2387 of 2,523
thanks
Active Member
Marpin G Member Since: Nov 11, 2018
2388 of 2,523

hello?

May i have a question?

Why my account  was limited?

Let you explain to me about it.

Best

Community Guru
Jo-An B Member Since: Aug 2, 2016
2389 of 2,523

Hi Marpin,

One of our team member has reached to you via ticket. Please respond directly to that ticket and post any questions you have. Thanks.

~ Jo-An

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Active Member
Miguel J Member Since: Nov 20, 2018
2390 of 2,523

Hello,
I was asked to do a video chat verification with Up Work, but it won't let me. I only get a window saying that there's an error, and that my computer doesn't have a camera. My computer does have a camera, and I have double checked my browser and it is running up-to-date. I have cleared my cookies and cache, but the problem seems to continue. I have tried it on Firefox (63.0.3 (64-bit), Google Chrome (Version 70.0.3538.102 (Official Build) (64-bit) and even Microsoft Edge (ver. 42.17134.1.0), but all of them show me the pop-up error window. Help.

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