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video call profile verification

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Active Member
Jasoliya B Member Since: Sep 24, 2018
2431 of 2,951

Hi Sharl,

I think you need to contact upwork he will sent you another link for that.

Active Member
MD Mamunur R Member Since: Jul 21, 2017
2432 of 2,951

Please help me

Can I use my profile verification with my phone?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2433 of 2,951

Hi MD Mamunur,

 

Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a computer or mobile device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process.

 

 


~ Bojan
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Active Member
MD Mamunur R Member Since: Jul 21, 2017
2434 of 2,951
thanks
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Active Member
Marpin G Member Since: Nov 11, 2018
2435 of 2,951

hello?

May i have a question?

Why my account  was limited?

Let you explain to me about it.

Best

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Community Guru
Jo-An B Member Since: Aug 2, 2016
2436 of 2,951

Hi Marpin,

One of our team member has reached to you via ticket. Please respond directly to that ticket and post any questions you have. Thanks.

~ Jo-An

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Active Member
Miguel J Member Since: Nov 20, 2018
2437 of 2,951

Hello,
I was asked to do a video chat verification with Up Work, but it won't let me. I only get a window saying that there's an error, and that my computer doesn't have a camera. My computer does have a camera, and I have double checked my browser and it is running up-to-date. I have cleared my cookies and cache, but the problem seems to continue. I have tried it on Firefox (63.0.3 (64-bit), Google Chrome (Version 70.0.3538.102 (Official Build) (64-bit) and even Microsoft Edge (ver. 42.17134.1.0), but all of them show me the pop-up error window. Help.

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Active Member
Md Waheduzzaman T Member Since: May 25, 2018
2438 of 2,951

Hello Miguel J,

Today I've attended the video call verification and according to my experience, I face same issue when I didn't connected my webcam. So, after connecting my webcam to my computer, the problem has been solved. 

So, I believe that you're facing such a problem because of your webcam. Maybe your webcam has been disconnected. So please check that first. If your webcam works perfectly, your problem will be solved for sure. 

 

I hope, you understand.

 

Thanks,

Md Waheduzzaman **Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2439 of 2,951

Hi Miguel,

 

I checked and saw that you posted this question on your open ticket. I’ll follow up with the team that’s handling your case and they’ll update you directly as soon as possible. Thank you for your patience.


~ Bojan
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Active Member
Marie H Member Since: Nov 18, 2018
2440 of 2,951

Hello !

I have been requested to make a video identity verification, I have enabled both microphone and webcam but when I click on the link to initiate the process, nothing happens. 

What should I do ?

Thank you.

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