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Video Chat Error

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2401 of 2,625

Hi MD Mamunur,

 

Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a computer or mobile device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process.

 

 

~ Bojan
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Active Member
MD Mamunur R Member Since: Jul 21, 2017
2402 of 2,625
thanks
Active Member
Marpin G Member Since: Nov 11, 2018
2403 of 2,625

hello?

May i have a question?

Why my account  was limited?

Let you explain to me about it.

Best

Community Guru
Jo-An B Member Since: Aug 2, 2016
2404 of 2,625

Hi Marpin,

One of our team member has reached to you via ticket. Please respond directly to that ticket and post any questions you have. Thanks.

~ Jo-An

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Active Member
Miguel J Member Since: Nov 20, 2018
2405 of 2,625

Hello,
I was asked to do a video chat verification with Up Work, but it won't let me. I only get a window saying that there's an error, and that my computer doesn't have a camera. My computer does have a camera, and I have double checked my browser and it is running up-to-date. I have cleared my cookies and cache, but the problem seems to continue. I have tried it on Firefox (63.0.3 (64-bit), Google Chrome (Version 70.0.3538.102 (Official Build) (64-bit) and even Microsoft Edge (ver. 42.17134.1.0), but all of them show me the pop-up error window. Help.

Active Member
Md Waheduzzaman T Member Since: May 25, 2018
2406 of 2,625

Hello Miguel J,

Today I've attended the video call verification and according to my experience, I face same issue when I didn't connected my webcam. So, after connecting my webcam to my computer, the problem has been solved. 

So, I believe that you're facing such a problem because of your webcam. Maybe your webcam has been disconnected. So please check that first. If your webcam works perfectly, your problem will be solved for sure. 

 

I hope, you understand.

 

Thanks,

Md Waheduzzaman **Edited for community guidelines**

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2407 of 2,625

Hi Miguel,

 

I checked and saw that you posted this question on your open ticket. I’ll follow up with the team that’s handling your case and they’ll update you directly as soon as possible. Thank you for your patience.

~ Bojan
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Active Member
Marie H Member Since: Nov 18, 2018
2408 of 2,625

Hello !

I have been requested to make a video identity verification, I have enabled both microphone and webcam but when I click on the link to initiate the process, nothing happens. 

What should I do ?

Thank you.

Active Member
Rehman G Member Since: Nov 19, 2018
2409 of 2,625

Hello Marie,

Have you talked to Upwork Customer Support about this?

they sure will help you out, or maybe changing your PC will help Smiley Happy 

welcome to Upwork.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2410 of 2,625

Hi Marie,

 

Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a computer or mobile device with a connected camera and microphone for the verification process. I will follow up with our team about your concern and they will update you directly on the existing ticket. Thank you for your patience.

~ Bojan
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