Showing results for 
Search instead for 
Did you mean: 

Re: Video Verification

Active Member
MD Mamunur R Member Since: Jul 21, 2017
2411 of 2,745
Active Member
Marpin G Member Since: Nov 11, 2018
2412 of 2,745


May i have a question?

Why my account  was limited?

Let you explain to me about it.


Community Guru
Jo-An B Member Since: Aug 2, 2016
2413 of 2,745

Hi Marpin,

One of our team member has reached to you via ticket. Please respond directly to that ticket and post any questions you have. Thanks.

~ Jo-An

Active Member
Miguel J Member Since: Nov 20, 2018
2414 of 2,745

I was asked to do a video chat verification with Up Work, but it won't let me. I only get a window saying that there's an error, and that my computer doesn't have a camera. My computer does have a camera, and I have double checked my browser and it is running up-to-date. I have cleared my cookies and cache, but the problem seems to continue. I have tried it on Firefox (63.0.3 (64-bit), Google Chrome (Version 70.0.3538.102 (Official Build) (64-bit) and even Microsoft Edge (ver. 42.17134.1.0), but all of them show me the pop-up error window. Help.

Active Member
Md Waheduzzaman T Member Since: May 25, 2018
2415 of 2,745

Hello Miguel J,

Today I've attended the video call verification and according to my experience, I face same issue when I didn't connected my webcam. So, after connecting my webcam to my computer, the problem has been solved. 

So, I believe that you're facing such a problem because of your webcam. Maybe your webcam has been disconnected. So please check that first. If your webcam works perfectly, your problem will be solved for sure. 


I hope, you understand.



Md Waheduzzaman **Edited for community guidelines**

Bojan S Moderator Member Since: Mar 9, 2018
2416 of 2,745

Hi Miguel,


I checked and saw that you posted this question on your open ticket. I’ll follow up with the team that’s handling your case and they’ll update you directly as soon as possible. Thank you for your patience.

~ Bojan
Active Member
Marie H Member Since: Nov 18, 2018
2417 of 2,745

Hello !

I have been requested to make a video identity verification, I have enabled both microphone and webcam but when I click on the link to initiate the process, nothing happens. 

What should I do ?

Thank you.

Active Member
Rehman G Member Since: Nov 19, 2018
2418 of 2,745

Hello Marie,

Have you talked to Upwork Customer Support about this?

they sure will help you out, or maybe changing your PC will help Smiley Happy 

welcome to Upwork.

Bojan S Moderator Member Since: Mar 9, 2018
2419 of 2,745

Hi Marie,


Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a computer or mobile device with a connected camera and microphone for the verification process. I will follow up with our team about your concern and they will update you directly on the existing ticket. Thank you for your patience.

~ Bojan
Active Member
Marie H Member Since: Nov 18, 2018
2420 of 2,745

Okay thank you, I'll do this.