Video Verification is not working

[Andreea S]

Hi, I want to Verify My Identity through video. I've received an email, I've clicked on the Link and every time I click on the option "Chat now" nothing happens. What to do? Thank you

[Bojan S]

Hi Andreea,

I'm sorry to hear about your experience. I can see that you provided this question on your open ticket related to your verification process. I'll follow up with our team and they’ll update you directly as soon as possible. Thank you for your patience.

[Moinul I]

I get this below notification in my profile but there is no link to initiate it even I did not get any link by mail.

Please help my profile is restricted to apply.

 

[Bojan S]

Hi Moinul,

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

[Sharl S]

I got this message today : **Edited for community guidelines**

I understand what it means. the upwork support link is not working for me, **Edited for community guidelines**

[Goran V]

Hi Sharl,

Did you tried to click on the link shared with you on your ticket? Please clear your cache and cookies or log in with another browsers. If you`re still experiencing the same issue follow up on your ticket and our team will assist you further. Thank you.

[Sharl S]

I still get the same error. Is it a dns problem?

[Sharl S]

I still get the same error with different browsers. Is it a dns problem?

[Jasoliya B]

Hi Sharl,

I think you need to contact upwork he will sent you another link for that.

[MD Mamunur R]

Please help me

Can I use my profile verification with my phone?