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Re: Video Verification is not working

Active Member
Andreea S Member Since: Dec 7, 2018
2391 of 2,613

Hi, I want to Verify My Identity through video. I've received an email, I've clicked on the Link and every time I click on the option "Chat now" nothing happens. What to do? Thank you

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2392 of 2,613

Hi Andreea,

 

I'm sorry to hear about your experience. I can see that you provided this question on your open ticket related to your verification process. I'll follow up with our team and they’ll update you directly as soon as possible. Thank you for your patience.

~ Bojan
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Active Member
Moinul I Member Since: Nov 14, 2016
2393 of 2,613

I get this below notification in my profile but there is no link to initiate it even I did not get any link by mail.

Please help my profile is restricted to apply.

 

Capture.PNG 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2394 of 2,613

Hi Moinul,

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

~ Bojan
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Active Member
Sharl S Member Since: Oct 18, 2018
2395 of 2,613

I got this message today : **Edited for community guidelines**

 
I understand what it means. the upwork support link is not working for me, **Edited for community guidelines**
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2396 of 2,613

Hi Sharl,

 

Did you tried to click on the link shared with you on your ticket? Please clear your cache and cookies or log in with another browsers. If you`re still experiencing the same issue follow up on your ticket and our team will assist you further. Thank you.


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Active Member
Sharl S Member Since: Oct 18, 2018
2397 of 2,613
I still get the same error. Is it a dns problem?
Active Member
Sharl S Member Since: Oct 18, 2018
2398 of 2,613
I still get the same error with different browsers. Is it a dns problem?
Active Member
Jasoliya B Member Since: Sep 24, 2018
2399 of 2,613

Hi Sharl,

I think you need to contact upwork he will sent you another link for that.

Active Member
MD Mamunur R Member Since: Jul 21, 2017
2400 of 2,613

Please help me

Can I use my profile verification with my phone?