Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a computer or mobile device with a connected camera and microphone for the verification process. I will follow up with our team about your concern and they will update you directly on the existing ticket. Thank you for your patience.
I had given a video interview before 24 hours ago. But I don't get any confirmation message yet. Please let me know When I will get the confirmation message about my confirmation. I am worried about it yet.
Hi Md. Sohel,
I apologize about the delay. I checked your account and it looks like you have already reached out to our customer support team. They have followed up with our verification team to provide you an update. You will receive an update from the team via the same ticket. Thank you for your patience.
Hi, I had a video call to verify my identity 3 days ago, and the agent who talked to me said that they would let me know the result within 24-48 hours. But I haven't received any messages about the video chat result, and there is still a message on the top of the page which says I have to complete my identity verification video call with Upwork. What could be the problem?
Sorry to hear that you still haven't received an update on your video verification status. I'll follow up with the team that's handling your case and they will update you directly via email. Thank you for your patience.
I do not have a webcam, so can I make the verification call through my android while seating in front of the desktop or should ask a friend to bring a notebook? What is requested in this call?
I see that our verification team reached out to you regarding your identity verification. Please refer to the ticket and feel free to post any questions you may have on the ticket so that the agent can assist you further on other options you can use to complete this step. Thank you!