Can I make the verification call through my android?

[Joanne Marie P]

Hi Md. Sohel,

I apologize about the delay. I checked your account and it looks like you have already reached out to our customer support team. They have followed up with our verification team to provide you an update. You will receive an update from the team via the same ticket. Thank you for your patience.

[Mohammed H]

Hi, I had a video call to verify my identity 3 days ago, and the agent who talked to me said that they would let me know the result within 24-48 hours. But I haven't received any messages about the video chat result, and there is still a message on the top of the page which says I have to complete my identity verification video call with Upwork. What could be the problem?

[Joanne Marie P]

Hi Mohammed,

Sorry to hear that you still haven't received an update on your video verification status. I'll follow up with the team that's handling your case and they will update you directly via email. Thank you for your patience.

[Hennadii Z]

Dear Garnor,

Please be advised that I am OK for a vide call, we can schedule it next week any time which suits you the best.

Kind regards,

Hennadii

[Goran V]

Hi Hennadii,

You can start the call when you`re ready by clicking on the link provided on your ticket. Please follow the instructions listed there and if you have any questions feel free to follow up, our team will assist you further. Thank you.

[Yuri W]

I do not have a webcam, so can I make the verification call through my android while seating in front of the desktop or should ask a friend to bring a notebook? What is requested in this call?

[Joanne Marie P]

Hi Yuri,

I see that our verification team reached out to you regarding your identity verification. Please refer to the ticket and feel free to post any questions you may have on the ticket so that the agent can assist you further on other options you can use to complete this step. Thank you!

[Nermina C]

Hello dear moderators,

Since im still waiting an answer to my question i sent, and patience js not my virtue, can someone please explain me why Upwork need an access to my cam and mic for this video chat verification. It is one thing to verify your info but granting access to your comp is something completely different. Also why arent we allowed to use our Android smartphones ti complete this process?

[Goran V]

Hi Nermina,

Please, follow the link in the notification you see at the top of your account and in the email to start a chat with one of our agents. It’s not necessary to have a webcam to start a chat . You can ask them your questions about the process and they will be able to better assist you.
I would also like to remind that you need to upload an image from yourself, this type of images are not allowed. Thank you.

[Lorena G]

Hello,

I received an email informing about the need of verify my account and a link was provided. That link is not working because the video chat doesn't start when  I click. So, I have my account blocked and I don't know what could I do.  Could you kindlly suggest any solution, please?

Thank you very much,

Lorena