Mar 9, 2019 03:38:00 AM by Priyanka S
Jan 12, 2019 07:22:12 AM Edited Jan 13, 2019 03:59:15 AM by Joanne Marie P
Hi Yuri,
I see that our verification team reached out to you regarding your identity verification. Please refer to the ticket and feel free to post any questions you may have on the ticket so that the agent can assist you further on other options you can use to complete this step. Thank you!
Feb 1, 2019 12:40:16 AM by Nermina C
Feb 1, 2019 05:44:45 AM by Goran V
Hi Nermina,
Please, follow the link in the notification you see at the top of your account and in the email to start a chat with one of our agents. It’s not necessary to have a webcam to start a chat . You can ask them your questions about the process and they will be able to better assist you.
I would also like to remind that you need to upload an image from yourself, this type of images are not allowed. Thank you.
Feb 7, 2019 03:06:50 AM by Lorena G
Hello,
I received an email informing about the need of verify my account and a link was provided. That link is not working because the video chat doesn't start when I click. So, I have my account blocked and I don't know what could I do. Could you kindlly suggest any solution, please?
Thank you very much,
Lorena
Mar 9, 2019 05:34:45 AM by Joanne Marie P
Hi Priyanka,
I checked that the team already emailed you requesting for you to complete the video verification process. Please follow the instructions included on the email so that you can complete this step. Thanks!
Mar 14, 2019 04:17:49 PM by Christine Grace C
Hi Sir. Can you help me with my problem. My account is restricted financially. I really need that money to pay my bills and my baby's medecine. Please help me..
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