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Re: Testing video chat profile verification

Active Member
Nermina C Member Since: Feb 1, 2019
2431 of 2,788
Hello dear moderators,

Since im still waiting an answer to my question i sent, and patience js not my virtue, can someone please explain me why Upwork need an access to my cam and mic for this video chat verification. It is one thing to verify your info but granting access to your comp is something completely different. Also why arent we allowed to use our Android smartphones ti complete this process?
Goran V Moderator Member Since: Mar 24, 2017
2432 of 2,788

Hi Nermina,


Please, follow the link in the notification you see at the top of your account and in the email to start a chat with one of our agents. It’s not necessary to have a webcam to start a chat . You can ask them your questions about the process and they will be able to better assist you.
I would also like to remind that you need to upload an image from yourself, this type of images are not allowed. Thank you.

Active Member
Lorena G Member Since: Feb 7, 2019
2433 of 2,788


I received an email informing about the need of verify my account and a link was provided. That link is not working because the video chat doesn't start when  I click. So, I have my account blocked and I don't know what could I do.  Could you kindlly suggest any solution, please?

Thank you very much,


Active Member
Albert A Member Since: Jul 4, 2018
2434 of 2,788
turn to sapport they can help you or use another bravzer let's google chrome
Active Member
Lorena G Member Since: Feb 7, 2019
2435 of 2,788

Thank you very much for you answer, but I tried to contact through support bot with them, and it tells that I need to click in the link that I received. But it doesn't work. I use Chrome.

Thank you again!

Goran V Moderator Member Since: Mar 24, 2017
2436 of 2,788

Hi Lorena,


I see that you`ve followed up on your ticket, our team will assist you further directly on your ticket. Thank you.

Active Member
Priyanka S Member Since: Mar 9, 2019
2437 of 2,788

Hey, please verify my account.

Joanne Marie P Moderator Member Since: Nov 26, 2017
2438 of 2,788

Hi Priyanka,


I checked that the team already emailed you requesting for you to complete the video verification process. Please follow the instructions included on the email so that you can complete this step. Thanks!

Active Member
Christine Grace C Member Since: Mar 14, 2019
2439 of 2,788

Hi Sir. Can you help me with my problem. My account is restricted financially. I really need that money to pay my bills and my baby's medecine. Please help me..

Active Member
Andres L Member Since: Mar 14, 2019
2440 of 2,788

When I enter the Upwork page today, I read there´s an action required to verify my account via Video call, I clicked on it and it sends me to the help page, the help page tells me I must had received an email to start the verification process, but I did not receive any email, I checked on my spam folder and also wasn´t there.

Could you help me with that?.