Same problem, no chat button, no popup window (I tried different browsers, latest versions, popups not blocked, incognito windows or not, etc, etc.)
No solution in emails: just same link that doesn't work.
After one week, it's starting to be frustrating to not be able to contact a real human (phone or chat.)
I'm sorry to learn that this has inconvenienced you. A member of the Customer Support Team will reach out to you to assist you with your verification.
I'm glad I was able to help out - We see this kind of problem every day.
- My name is Francis and I'm the technical evangelist for Hill Technologies - We opened the account originally as a freelancer but it was supposed to be a company account but it was still approved. - go figure. We are working with Upwork to fix the issue and we will be now listed under an agency account.
Please, refer to this ticket for more information regarding the verification process. Our team already shared tips about using a desktop device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!
Hi, a notification on my upwork says that I need to initiate a video chat with the upwork team for identity verification, but I don't have the required webcam and mic on my desktop for the call. I tried on my mobile device to click on the link provided in the page, but still no luck- it only informed me that there would be an e-mail sent to me with a link, but I have received no such e-mail. Is there any way I can get this done?
I would appreciate any help in this matter. Thank you.