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Re: How to initiate identity verification video call?

Ace Contributor
Tom R Member Since: Mar 15, 2013
2381 of 2,530

Hi Bojan, 

 

 

Please don't get me wrong, it’s not that it is difficult (other than me having to get off my lazy a** and find the video camera).

 

I was just asking WHY this is necessary? I mean if it is simply a routine safety measure to re-verify someone - OK I guess I get it. And if this is the case, then say so. The way it reads now, it sounds like it has never been done before.

 

For example, you could day something like, "Upwork security procedures requires all users to periodically re-verify their accounts. This is for your online safety, etc..”

 

Happy Holidays! 

 

 

Active Member
Andreea S Member Since: Dec 7, 2018
2382 of 2,530

Hi, I want to Verify My Identity through video. I've received an email, I've clicked on the Link and every time I click on the option "Chat now" nothing happens. What to do? Thank you

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2383 of 2,530

Hi Andreea,

 

I'm sorry to hear about your experience. I can see that you provided this question on your open ticket related to your verification process. I'll follow up with our team and they’ll update you directly as soon as possible. Thank you for your patience.

~ Bojan
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Active Member
Moinul I Member Since: Nov 14, 2016
2384 of 2,530

I get this below notification in my profile but there is no link to initiate it even I did not get any link by mail.

Please help my profile is restricted to apply.

 

Capture.PNG 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2385 of 2,530

Hi Moinul,

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

~ Bojan
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Active Member
Sharl S Member Since: Oct 18, 2018
2386 of 2,530

I got this message today : **Edited for community guidelines**

 
I understand what it means. the upwork support link is not working for me, **Edited for community guidelines**
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2387 of 2,530

Hi Sharl,

 

Did you tried to click on the link shared with you on your ticket? Please clear your cache and cookies or log in with another browsers. If you`re still experiencing the same issue follow up on your ticket and our team will assist you further. Thank you.


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Active Member
Sharl S Member Since: Oct 18, 2018
2388 of 2,530
I still get the same error. Is it a dns problem?
Active Member
Sharl S Member Since: Oct 18, 2018
2389 of 2,530
I still get the same error with different browsers. Is it a dns problem?
Active Member
Jasoliya B Member Since: Sep 24, 2018
2390 of 2,530

Hi Sharl,

I think you need to contact upwork he will sent you another link for that.

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