Showing results for 
Search instead for 
Did you mean: 

Not able to verify my profile.

Goran V Moderator Member Since: Mar 24, 2017
2391 of 2,435

Hi Nermina,


Please, follow the link in the notification you see at the top of your account and in the email to start a chat with one of our agents. It’s not necessary to have a webcam to start a chat . You can ask them your questions about the process and they will be able to better assist you.
I would also like to remind that you need to upload an image from yourself, this type of images are not allowed. Thank you.

Active Member
Lorena G Member Since: Feb 7, 2019
2392 of 2,435


I received an email informing about the need of verify my account and a link was provided. That link is not working because the video chat doesn't start when  I click. So, I have my account blocked and I don't know what could I do.  Could you kindlly suggest any solution, please?

Thank you very much,


Active Member
Albert A Member Since: Jul 4, 2018
2393 of 2,435
turn to sapport they can help you or use another bravzer let's google chrome
Active Member
Lorena G Member Since: Feb 7, 2019
2394 of 2,435

Thank you very much for you answer, but I tried to contact through support bot with them, and it tells that I need to click in the link that I received. But it doesn't work. I use Chrome.

Thank you again!

Goran V Moderator Member Since: Mar 24, 2017
2395 of 2,435

Hi Lorena,


I see that you`ve followed up on your ticket, our team will assist you further directly on your ticket. Thank you.

Active Member
Priyanka S Member Since: Mar 9, 2019
2396 of 2,435

Hey, please verify my account.

Joanne Marie P Moderator Member Since: Nov 26, 2017
2397 of 2,435

Hi Priyanka,


I checked that the team already emailed you requesting for you to complete the video verification process. Please follow the instructions included on the email so that you can complete this step. Thanks!

Active Member
Christine Grace C Member Since: Mar 14, 2019
2398 of 2,435

Hi Sir. Can you help me with my problem. My account is restricted financially. I really need that money to pay my bills and my baby's medecine. Please help me..

Active Member
Andres L Member Since: Mar 14, 2019
2399 of 2,435

When I enter the Upwork page today, I read there´s an action required to verify my account via Video call, I clicked on it and it sends me to the help page, the help page tells me I must had received an email to start the verification process, but I did not receive any email, I checked on my spam folder and also wasn´t there.

Could you help me with that?.


Avery O Moderator Member Since: Nov 23, 2015
2400 of 2,435

Hi Andres, 

I'm sorry if this has caused you any inconvenience. I can see that you were able to file a ticket with the Customer Support Team, and I'll go ahead follow up with them so that they can assist you further.