Not able to verify my profile.

[Nermina C]

Hello dear moderators,

Since im still waiting an answer to my question i sent, and patience js not my virtue, can someone please explain me why Upwork need an access to my cam and mic for this video chat verification. It is one thing to verify your info but granting access to your comp is something completely different. Also why arent we allowed to use our Android smartphones ti complete this process?

[Goran V]

Hi Nermina,

Please, follow the link in the notification you see at the top of your account and in the email to start a chat with one of our agents. It’s not necessary to have a webcam to start a chat . You can ask them your questions about the process and they will be able to better assist you.
I would also like to remind that you need to upload an image from yourself, this type of images are not allowed. Thank you.

[Lorena G]

Hello,

I received an email informing about the need of verify my account and a link was provided. That link is not working because the video chat doesn't start when  I click. So, I have my account blocked and I don't know what could I do.  Could you kindlly suggest any solution, please?

Thank you very much,

Lorena 

[Albert A]

turn to sapport they can help you or use another bravzer let's google chrome

[Lorena G]

Thank you very much for you answer, but I tried to contact through support bot with them, and it tells that I need to click in the link that I received. But it doesn't work. I use Chrome.

Thank you again!

[Goran V]

Hi Lorena,

I see that you`ve followed up on your ticket, our team will assist you further directly on your ticket. Thank you.

[Priyanka S]

Hey, please verify my account.

[Joanne Marie P]

Hi Priyanka,

I checked that the team already emailed you requesting for you to complete the video verification process. Please follow the instructions included on the email so that you can complete this step. Thanks!

[Christine Grace C]

Hi Sir. Can you help me with my problem. My account is restricted financially. I really need that money to pay my bills and my baby's medecine. Please help me..

[Andres L]

When I enter the Upwork page today, I read there´s an action required to verify my account via Video call, I clicked on it and it sends me to the help page, the help page tells me I must had received an email to start the verification process, but I did not receive any email, I checked on my spam folder and also wasn´t there.

Could you help me with that?.

Thanks!