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Re: Not able to verify my profile.

Active Member
Albert A Member Since: Jul 4, 2018
2401 of 2,504
turn to sapport they can help you or use another bravzer let's google chrome
Active Member
Lorena G Member Since: Feb 7, 2019
2402 of 2,504

Thank you very much for you answer, but I tried to contact through support bot with them, and it tells that I need to click in the link that I received. But it doesn't work. I use Chrome.

Thank you again!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2403 of 2,504

Hi Lorena,

 

I see that you`ve followed up on your ticket, our team will assist you further directly on your ticket. Thank you.


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Active Member
Priyanka S Member Since: Mar 9, 2019
2404 of 2,504

Hey, please verify my account.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2405 of 2,504

Hi Priyanka,

 

I checked that the team already emailed you requesting for you to complete the video verification process. Please follow the instructions included on the email so that you can complete this step. Thanks!


-Joanne
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Active Member
Christine Grace C Member Since: Mar 14, 2019
2406 of 2,504

Hi Sir. Can you help me with my problem. My account is restricted financially. I really need that money to pay my bills and my baby's medecine. Please help me..

Active Member
Andres L Member Since: Mar 14, 2019
2407 of 2,504

When I enter the Upwork page today, I read there´s an action required to verify my account via Video call, I clicked on it and it sends me to the help page, the help page tells me I must had received an email to start the verification process, but I did not receive any email, I checked on my spam folder and also wasn´t there.

Could you help me with that?.

Thanks!

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2408 of 2,504

Hi Andres, 


I'm sorry if this has caused you any inconvenience. I can see that you were able to file a ticket with the Customer Support Team, and I'll go ahead follow up with them so that they can assist you further. 


-Avery
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Active Member
Ruhollah E Member Since: May 22, 2017
2409 of 2,504

Hi,

 

I am absolutely disappointed and frustrated with how Help Center representatives are complying with my request. This is the third time I am writing about the issue on this forum, I hope I will not get forwarded to Help Center representatives again!

I doubt that there are real people representing as Help Center team, AI robot representatives I would assume they are because they never actually check what has been going on in the 2 week communication that I had with Help Center through email.

Every single time a new representative reply as they have zero clue as what the real issue is, and I have to retell and re-explain the whole story every flipping time, which at the end leads to nowhere.

Here is the problem I am dealing with:

I am being asked to chat with an agent online through Help Center website but the problem is when I try to sign in at support.upwork.com/hc it takes only a few seconds until I get automatically redirected to https://www.upwork.com/ab/find-work/?kind=error&message=Invalid%20data%20from%20remote%20sign-in%20m... .

I have tried different browsers (chrome, mozilla, MS Edge) and operation systems(Android, MS Windows 10), clearing history and browsing datas,… but again, no desirable outcome. I have never been able to chat with an agent due to this issue.

And the Help Center representatives in no God’s universe are helping me with “we apologize for the inconvenience, please chat with an agent first, we are able to assist you 24/7 …”.

I work on Upwork pretty regularly, there was a solid reason for me and my client in choosing Upwork, it is in my expectation to get an actual assist with the issue as soon as possible, as I will need to cash out within a few days.

 

Kind regards,

Rohullah Etemadi

 

P.S. I also could provide scanned legal identification for the verification, if that works.

 

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
2410 of 2,504

Hi Rohullah,

 

I'll ask our Technical team to take a look, follow up with you directly with more information and make sure you can access the links and verify your profile. We apologize for the inconvenience.

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