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Account suspended while working with clientand action requiered link doesnt work? Is Upwork serious?

Bojan S Moderator Member Since: Mar 9, 2018
2501 of 2,523

Hi Md,


I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

~ Bojan
Active Member
Md M Member Since: Mar 26, 2019
2502 of 2,523

Thank you very much. I have already opeded a ticket. 

Active Member
Carolina M Member Since: Apr 19, 2019
2503 of 2,523

I have like 3 weeks trying to do the video verification and nobody can helps me they always send me the same link
go here:
go here:

unblock 3rd party cookies on your browse, and nothing work, it doesnt work on my desktop, on laptop and cellphone, I dont know why  and I need the money really, I dont want to annoy, but is there other option, can you make me the interview by hangout, give me a link, and time. or by skype, really, I dont know how to say it, BUT THAT LINK DOESNT WORK, it doesnt appears nothing, any chat, any upwork assistence, nothing please, please give me other option and I will be happy, I really need the money and make more proporsals..
thhe assistence always send  the same message like copy&paste and  they dont give me a solution, they dont care about this  it's almost a month and I can't have that video call verification.

Aleksandar D Moderator Member Since: Mar 23, 2019
2504 of 2,523

Hi Carolina,


I'm sorry to hear about your experience. I shared your report with our team and someone will contact and assist you further.


Thank you.

~ Aleksandar
Active Member
Filipp M Member Since: Apr 16, 2019
2505 of 2,523

why can't I submit an offer if I have 32 offers available

Goran V Moderator Member Since: Mar 24, 2017
2506 of 2,523

Hi Filipp,


The reason why you can`t submit proposals is that our team has reached out to you to finish our short video verification process. To complete this short process please follow the instructions shared on your ticket. If you have any additional questions feel free to post them on your ticket and our team will assist you further. Thank you.

Active Member
Albert A Member Since: Jul 4, 2018
2507 of 2,523

##To be honest, I don't know. For the first time, make sure that you have not received a ban for activity or something else.


**Edited for Community Guidelines**
Active Member
Lawal O Member Since: Apr 22, 2019
2508 of 2,523

I need a video verification for my account

Goran V Moderator Member Since: Mar 24, 2017
2509 of 2,523

Hi Lawal,


Our team has already reached out to you via ticket with detailed instructions about this. You can access your ticket on this Link, thank you.

Active Member
Demetra K Member Since: Apr 18, 2019
2510 of 2,523

I just received an email asking me for a a video call in order to confirm my identity. However, I clicked on the link in the email and I find absolutely no video call.In the meanwhile you have placed a hold on my account while I am working on my first upwork project, which means that I may lose the job. You should have asked for identity verification video calls with real working links BEFORE we are able to get projects from clients. I hope you solve the issue and apologise to my client as soon as possible, as I have already done some work on the project and I need to be serious with the client.Thank you in advance.

Demetra K