Payment getting problem

[Enis S]

Hello there,

Yesterday I got a new message on my email also on my upwork account for re-verify my identity, I don't know why this heappened I have a lots o clients from my account and all my clients are happy with my work as I know I didn't anything wrong.

I'm worry because of this and I just wanna know why is this action?

Best,
Enis **Edited for Community Guidelines**

[Joanne Marie P]

Hi Enis, 

I checked your account and see that the team requested you to complete this step in order to resume your account. It looks like you already chatted with our customer support team regarding your account status. Please post any questions you have on the ticket so that the team member can assist you efficiently. Thank you!

[Jon R]

how can i do the video verification from my phone?

[Mateo R. S]

I couldn´t find how either, had to grab a laptop to do it.

[Joanne Marie P]

Hi Jon,

Thanks for reaching out. I see that you already have an open ticket regarding completing your video verification step. If you have any questions, please post it on the ticket so that the agent can provide you other options that you can do in order to complete this step. Thanks again!

[Anant M]

Hello. why my financial account is temporary suspended..?please explain any one...I can not withdraw through PayPal also..

[Petra R]

---

Anant M wrote:

Hello. why my financial account is temporary suspended..?please explain any one...

---

Did you complete your video verification?

[Joanne Marie P]

Hi Anant,

I checked your account it looks like you have been requested to complete the video verification process. Please refer to the email sent to you and follow the steps noted so that you can complete this step. Thank you!

[Muhammad H]

Hi, I already have verified my account and have the verified badge on my profile but now upwork is again asking me for identity verification. Why is it?

[Joanne Marie P]

Hi Muhammad, 

Thanks for reaching out. I checked that our team has sent you an email to request that you comply with the video verification process and explained why you need to complete it. If you have further questions, please feel free to follow-up on the ticket and one of the team members will gladly assist you with you it.