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Re: Video Verification

Community Guru
Petra R Member Since: Aug 3, 2011
2571 of 2,749

Cairenn R wrote:

I'm sure it will gogh smoothly. 


That was classic! Smiley Very Happy

Active Member
Georgian C Member Since: Jun 11, 2019
2572 of 2,749

Hello, 

 

I have a big problem.

 

I just can't submit to a proposal, I tried to go to diferent proposals and I just can't submit to any one of them. 

I have a 100% succeded missions, I have connects in my wallet and just can't submit.

 

Can someone help me ? 

 

**Edited for community guidelines**

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2573 of 2,749

Hi Georgian,

 

Please refer to the recent notifications our team has sent you, use the link to initiate a video call, verify your profile and lift the hold placed on your account.

 

Thank you.

~ Bojan
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Active Member
Ivan B Member Since: Jun 9, 2019
2574 of 2,749

Hi, I'm new on this platform. I've created an account 1 month ago.

As I know, there's a video verification step to verify the identity.

I've already finished 2 jobs, but I can't sure when can I have the video verification.

Is there anyone who knows the time when can I have to video verification?

Thanks.

Ivan.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2575 of 2,749

Hi Ivan,

 

Thanks for reaching out to us. I checked your account and it doesn't look like currently you are required to complete video verification. The team will notify you when it's necessary.

 

Thank you.

~ Aleksandar
Untitled
Active Member
Ivan B Member Since: Jun 9, 2019
2576 of 2,749

Aleksandar D wrote:

Hi Ivan,

 

Thanks for reaching out to us. I checked your account and it doesn't look like currently you are required to complete video verification. The team will notify you when it's necessary.

 

Thank you.


Thanks for your reply, Alexsandar.

It seems I have to wait.

Here's one more question.

What is required for video verification?

 

Thanks.

Ivan.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2577 of 2,749

Hi Ivan,

 

Thanks for your question. To complete the required video call:

  • Make sure you have a working webcam and microphone 
  • Click on the link in the "Action required" message shown on your account, or the email entitled "Action Required: Please Verify Your Identity." 

Feel free to follow up on our Help Article to learn more about Video Verification.

 

Thank you.

~ Aleksandar
Untitled
Active Member
Ivan B Member Since: Jun 9, 2019
2578 of 2,749

Thanks again.

What I wanted to know is how can I get the "Action required" message.

You said that it doesn't look like my account is required for video verification. So should I change my profile or is there anything I can do for the video verification.

Sorry for bothering you at the weekend. Smiley Happy

I just want to confirm if there's something I have to do.

 

Thanks.

Ivan.

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2579 of 2,749

Hi Ivan,

 

Video verification is required for several reasons and there is nothing that you can do at this moment to get the notification unless our team finds it necessary and notify you about it.

Feel free to ask how many questions you like and we will always be more than happy to help!

 

Thank you.

~ Aleksandar
Untitled
Active Member
Ivan B Member Since: Jun 9, 2019
2580 of 2,749

Thank you for your time.