Video Verification

[Petra R]

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Cairenn R wrote:

I'm sure it will gogh smoothly. 

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That was classic!

[Georgian C]

Hello, 

I have a big problem.

I just can't submit to a proposal, I tried to go to diferent proposals and I just can't submit to any one of them. 

I have a 100% succeded missions, I have connects in my wallet and just can't submit.

Can someone help me ? 

**Edited for community guidelines**

[Bojan S]

Hi Georgian,

Please refer to the recent notifications our team has sent you, use the link to initiate a video call, verify your profile and lift the hold placed on your account.

Thank you.

[Ivan B]

Hi, I'm new on this platform. I've created an account 1 month ago.

As I know, there's a video verification step to verify the identity.

I've already finished 2 jobs, but I can't sure when can I have the video verification.

Is there anyone who knows the time when can I have to video verification?

Thanks.

Ivan.

[Aleksandar D]

Hi Ivan,

Thanks for reaching out to us. I checked your account and it doesn't look like currently you are required to complete video verification. The team will notify you when it's necessary.

Thank you.

[Ivan B]

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Aleksandar D wrote:

Hi Ivan,

Thanks for reaching out to us. I checked your account and it doesn't look like currently you are required to complete video verification. The team will notify you when it's necessary.

Thank you.

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Thanks for your reply, Alexsandar.

It seems I have to wait.

Here's one more question.

What is required for video verification?

Thanks.

Ivan.

[Aleksandar D]

Hi Ivan,

Thanks for your question. To complete the required video call:

• Make sure you have a working webcam and microphone 
• Click on the link in the "Action required" message shown on your account, or the email entitled "Action Required: Please Verify Your Identity." 

Feel free to follow up on our Help Article to learn more about Video Verification.

Thank you.

[Ivan B]

Thanks again.

What I wanted to know is how can I get the "Action required" message.

You said that it doesn't look like my account is required for video verification. So should I change my profile or is there anything I can do for the video verification.

Sorry for bothering you at the weekend. 

I just want to confirm if there's something I have to do.

Thanks.

Ivan.

[Aleksandar D]

Hi Ivan,

Video verification is required for several reasons and there is nothing that you can do at this moment to get the notification unless our team finds it necessary and notify you about it.

Feel free to ask how many questions you like and we will always be more than happy to help!

Thank you.

[Ivan B]

Thank you for your time.