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Re: Video Verification

Aleksandar D Moderator Member Since: Mar 23, 2019
2581 of 2,786

Hi Ivan,


Video verification is required for several reasons and there is nothing that you can do at this moment to get the notification unless our team finds it necessary and notify you about it.

Feel free to ask how many questions you like and we will always be more than happy to help!


Thank you.

~ Aleksandar
Active Member
Ivan B Member Since: Jun 9, 2019
2582 of 2,786

Thank you for your time.


Active Member
Emile Cheikh D Member Since: Jun 14, 2019
2583 of 2,786

Hi, following a verification by video call, I still have not had an answer by email for more than 48 hours. While my account is not always restored. Can someone please help me.

Vladimir G Moderator Member Since: Oct 31, 2014
2584 of 2,786

Hi Emile,


Thanks for the message. Someone from our team will contact you soon via your open ticket with an update regarding your account status. 

Active Member
Emile Cheikh D Member Since: Jun 14, 2019
2585 of 2,786


Active Member
Florencia D Member Since: Jun 14, 2019
2586 of 2,786

Hi Upwork Team!
I don't understand how I must make a video chat for ID validation.

Also, I want to know why my "financial transactions has been limited"



Community Guru
Riri A Member Since: Jul 21, 2018
2587 of 2,786

Hi Florencia


Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.

~ Riri
Active Member
Davor S Member Since: Jun 14, 2019
2588 of 2,786

I have completed video call for verification process and I had received message that it was successful on verifying my account but then as I open my account it is still suspended and I can't sumbit any proposal. Any help for this?

Community Guru
Riri A Member Since: Jul 21, 2018
2589 of 2,786

Hi Davor,


We apologize for not getting back to you soon, as we needed to check this with the team. The limitation to your account has already been lifted. Thanks for reaching out to us.

~ Riri
Ace Contributor
Debra R Member Since: Jun 22, 2017
2590 of 2,786

Where do I need to go to get the verify identity video chat?