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Re: Video Verification

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Active Member
Ivan B Member Since: Jun 9, 2019
2601 of 2,966

Aleksandar D wrote:

Hi Ivan,

 

Thanks for reaching out to us. I checked your account and it doesn't look like currently you are required to complete video verification. The team will notify you when it's necessary.

 

Thank you.


Thanks for your reply, Alexsandar.

It seems I have to wait.

Here's one more question.

What is required for video verification?

 

Thanks.

Ivan.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2602 of 2,966

Hi Ivan,

 

Thanks for your question. To complete the required video call:

  • Make sure you have a working webcam and microphone 
  • Click on the link in the "Action required" message shown on your account, or the email entitled "Action Required: Please Verify Your Identity." 

Feel free to follow up on our Help Article to learn more about Video Verification.

 

Thank you.

~ Aleksandar
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Active Member
Ivan B Member Since: Jun 9, 2019
2603 of 2,966

Thanks again.

What I wanted to know is how can I get the "Action required" message.

You said that it doesn't look like my account is required for video verification. So should I change my profile or is there anything I can do for the video verification.

Sorry for bothering you at the weekend. Smiley Happy

I just want to confirm if there's something I have to do.

 

Thanks.

Ivan.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2604 of 2,966

Hi Ivan,

 

Video verification is required for several reasons and there is nothing that you can do at this moment to get the notification unless our team finds it necessary and notify you about it.

Feel free to ask how many questions you like and we will always be more than happy to help!

 

Thank you.

~ Aleksandar
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Active Member
Ivan B Member Since: Jun 9, 2019
2605 of 2,966

Thank you for your time.

 

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Active Member
Emile Cheikh D Member Since: Jun 14, 2019
2606 of 2,966

Hi, following a verification by video call, I still have not had an answer by email for more than 48 hours. While my account is not always restored. Can someone please help me.

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
2607 of 2,966

Hi Emile,

 

Thanks for the message. Someone from our team will contact you soon via your open ticket with an update regarding your account status. 

Active Member
Emile Cheikh D Member Since: Jun 14, 2019
2608 of 2,966

Thanks

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Active Member
Florencia D Member Since: Jun 14, 2019
2609 of 2,966

Hi Upwork Team!
I don't understand how I must make a video chat for ID validation.

Also, I want to know why my "financial transactions has been limited"

Regards!

 

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Community Guru
Riri A Member Since: Jul 21, 2018
2610 of 2,966

Hi Florencia

 

Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.

~ Riri
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