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Re: video chat verification

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Active Member
Shumaila K Member Since: Sep 10, 2015
2721 of 3,094
I received a massage regarding account verification via video call. I don't have Webcam. Is there any alternative way to verify my account.
Desktop is necessary for this or HP laptop works
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Community Guru
Preston H Member Since: Nov 24, 2014
2722 of 3,094

Yes, Upwork is very flexible about this. You do NOT need to use your desktop computer. You do not need to use a detachable webcam. You may use a laptop computer with a built-in camera. You may borrow someone's computer. You may go to an Internet cafe. You may go to a friend's or relative's home to use a computer with a camera.

 

You may even be able to use a cell phone or portable device. Upwork just wants to verify your identity. They may make special arrangements with you if you contact them. But the simplest thing to do is use a Mac OS X or Windows OS computer.

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Active Member
Shumaila K Member Since: Sep 10, 2015
2723 of 3,094
Is there any other verification method instant of video chat
Please help
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Community Guru
Jo-An B Member Since: Aug 2, 2016
2724 of 3,094

Hi Shumaila,

I checked your account and can see that you have responded to the ticket already that was created for you. If you have further questions about the issue on your account you may post it on the ticket thread and the team will get back to you with more information.

 

~ Jo-An

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Active Member
Ramyar Z Member Since: Jul 12, 2018
2725 of 3,094
Hi, I have the same problem, how can I identify without video chat
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2726 of 3,094

Hi Ramyar,

 

Feel free to post your questions directly on your ticket and our team will assist you further with your verification. You can access your tickets on this Link, thank you.


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Active Member
Pavlo S Member Since: Oct 16, 2019
2727 of 3,094

Hello!
I had a video chat verification yesterday.
When I receive notification that I pass video chat verification?

Thanks,
Pavlo

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2728 of 3,094

Hi Pavlo,

 

Our team is finishing up with their review and one of our team members will update your ticket with more details as soon as possible. Thank you.


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Active Member
Pavlo S Member Since: Oct 16, 2019
2729 of 3,094

Thank you, Goran.
Looking forward to hearing from your team soon.

Regards,
Pavlo

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Active Member
Eze S Member Since: Oct 18, 2019
2730 of 3,094
Hello

I have done my identity verification but haven't obtained my verification badge.
Why??
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