I think the data structure of my account is incorrect. Whenever I am logged in and try to go to "support.upwork.com", I get redirected to the Job Feed with the following error message as a search query parameter: "Invalid data from remote sign-in mechanism. Missing name or email."
My clients are telling me they are getting emails asking them to "encourage me to respond to their messages to you and complete their screening process". I am not getting any of these emails. I am getting other emails, though, such as "unread messages for <contract>", but not anything relating to the screening process. I have been trying to get my identity authorized, but like I said, every time I go to "support.upwork.com" I get redirected to the Job Feed. "community.upwork.com"obviously works fine; this only seems to be a problem with "support.upwork.com".
This is urgent, and this is my only way of contacting support. I can't get paid ("Financial transactions for <me> have been limited. "), and my clients are getting warning messages.
I can see that you have followed up on your open ticket with number 26450420. I`ve escalated your concern to our team and one of our team members will update your ticket as soon as possible and assist you further. Thank you.
I just completed video verification and it's approved.
But still I am unable to submit any proposals.
The "Submit Proposal" button is simply not responding. I have sufficent number of Connects, so that is not the issue.
I checked your account and can confirm that you still haven't finished the video verification process. Please follow the instructions on your ticket with number 26336628. If you have any additional questions feel free to post them on your ticket and our team will assist you further. Thank you.