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Re: Start Chat button for verification redirects back to find-work page

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Active Member
Ilya N Member Since: Nov 11, 2019
2761 of 2,959
Hello, no, I didn’t go through video verification, how can I go through it?
And I didn’t receive the letter either
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2762 of 2,959

Hi Ilya,


At the moment you don't have any pending verifications on your end. Once it's requested our team will reach out to you with detailed instructions on how to complete it. Thank you.


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Active Member
Faizaan G Member Since: Jun 17, 2018
2763 of 2,959

I see a notification to complete verification. When I click it, it asks me to "Start Chat". Once I click it, it redirects me to find-work page. According to the notification, I need to be verified before tomorrow. What do i do?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2764 of 2,959

Hi Faizaan,

 

I'm sorry for the delay in getting a response to you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Vlad S Member Since: Nov 28, 2019
2765 of 2,959
I want to video verify my account but I can't see any bottoms and request on my page. How i can do video verify?
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2766 of 2,959

Hi Vlad,

 

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

 

Thank you! 


~ Bojan
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Ace Contributor
Mehran S Member Since: Dec 4, 2019
2767 of 2,959

Hi,

I have already done my video and Card Verification but now after a month on the top of my job feed there is that ACTION REQUIRED and asking for video verification so its not an issue.

The main issue here I am facing is that when I click further it redirects to support page and there when I click start chat it won't go further from there as I have also cleared my cache and tried again but of no use and as I am using latest version of chrome and already once did the video verification on the same device before and my internet connection is Good also.
Thanks

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2768 of 2,959

Hi Mehran, 

I apologise for the inconvenience. A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Ace Contributor
Mehran S Member Since: Dec 4, 2019
2769 of 2,959
Thanks alot for your concern and Help.
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Active Member
Alexey G Member Since: Dec 5, 2019
2770 of 2,959

Hi! how to request verification on video verification of my account?

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