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Re: Identity Verification Second Time

ilyanikolsky
Active Member
Ilya N Member Since: Nov 11, 2019
2781 of 3,237
Hello, no, I didn’t go through video verification, how can I go through it?
And I didn’t receive the letter either
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2782 of 3,237

Hi Ilya,


At the moment you don't have any pending verifications on your end. Once it's requested our team will reach out to you with detailed instructions on how to complete it. Thank you.


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d8768cf9
Active Member
Faizaan G Member Since: Jun 17, 2018
2783 of 3,237

I see a notification to complete verification. When I click it, it asks me to "Start Chat". Once I click it, it redirects me to find-work page. According to the notification, I need to be verified before tomorrow. What do i do?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2784 of 3,237

Hi Faizaan,

 

I'm sorry for the delay in getting a response to you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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shvl
Active Member
Vlad S Member Since: Nov 28, 2019
2785 of 3,237
I want to video verify my account but I can't see any bottoms and request on my page. How i can do video verify?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2786 of 3,237

Hi Vlad,

 

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

 

Thank you! 


~ Bojan
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mehran1013
Ace Contributor
Mehran S Member Since: Dec 4, 2019
2787 of 3,237

Hi,

I have already done my video and Card Verification but now after a month on the top of my job feed there is that ACTION REQUIRED and asking for video verification so its not an issue.

The main issue here I am facing is that when I click further it redirects to support page and there when I click start chat it won't go further from there as I have also cleared my cache and tried again but of no use and as I am using latest version of chrome and already once did the video verification on the same device before and my internet connection is Good also.
Thanks

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2788 of 3,237

Hi Mehran, 

I apologise for the inconvenience. A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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mehran1013
Ace Contributor
Mehran S Member Since: Dec 4, 2019
2789 of 3,237
Thanks alot for your concern and Help.
dantestyle
Active Member
Alexey G Member Since: Dec 5, 2019
2790 of 3,237

Hi! how to request verification on video verification of my account?