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Video verification

shvl
Active Member
Vlad S Member Since: Nov 28, 2019
2791 of 3,250
I want to video verify my account but I can't see any bottoms and request on my page. How i can do video verify?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2792 of 3,250

Hi Vlad,

 

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

 

Thank you! 


~ Bojan
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mehran1013
Ace Contributor
Mehran S Member Since: Dec 4, 2019
2793 of 3,250

Hi,

I have already done my video and Card Verification but now after a month on the top of my job feed there is that ACTION REQUIRED and asking for video verification so its not an issue.

The main issue here I am facing is that when I click further it redirects to support page and there when I click start chat it won't go further from there as I have also cleared my cache and tried again but of no use and as I am using latest version of chrome and already once did the video verification on the same device before and my internet connection is Good also.
Thanks

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2794 of 3,250

Hi Mehran, 

I apologise for the inconvenience. A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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mehran1013
Ace Contributor
Mehran S Member Since: Dec 4, 2019
2795 of 3,250
Thanks alot for your concern and Help.
dantestyle
Active Member
Alexey G Member Since: Dec 5, 2019
2796 of 3,250

Hi! how to request verification on video verification of my account?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2797 of 3,250

Hi Alexey,

 

At the moment freelancers can't request the verification from their end. Once you`re requested, our team will reach out to you with detailed instructions on how to complete it. Thank you.


Untitled
paramjeetkaur22
Active Member
Paramjeet K Member Since: Mar 7, 2019
2798 of 3,250

Hi,

My account verification is already done but today I am receiving notification message

that "To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here." but its already done.

I am not able to submit proposal on any job.

Please solve this issue asap.

 

Let me know why this message is showing again.

I am attaching screenshot so that you can see that my account has been approved.

Waiting for your reply.

 

Thanks,

Paramjeet

 

**Edited for Community Guidelines**

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2799 of 3,250

Hi Paramjeet,

 

I would like to confirm that we have several verification processes. This helps us to confirm that a user's identity is legitimate, and they are who they say they are, which keeps the marketplace safe from fraudulent users. 

In this case, you were asked to verify your account a few months ago for the ID-Verification Badge. This request that you received is for Video Verification which is a separate process. Although it may seem that the processes are the same, they are for different purposes. On Upwork, users may be asked to verify their identities from time to time. You may read more about it in Section 1.6 Identity and Location Verification of the Upwork User Agreement.

 

Thank you.

~ Aleksandar
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mediavillo-raven
Active Member
Raven M Member Since: Nov 27, 2018
2800 of 3,250

I now have an ID badge and I already sent the requirements for the identity verification days ago why do I still have this "Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here." notification, or do I just need to wait for it to disappear??