Video verification

[Faizaan G]

I see a notification to complete verification. When I click it, it asks me to "Start Chat". Once I click it, it redirects me to find-work page. According to the notification, I need to be verified before tomorrow. What do i do?

[Aleksandar D]

Hi Faizaan,

I'm sorry for the delay in getting a response to you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Vlad S]

I want to video verify my account but I can't see any bottoms and request on my page. How i can do video verify?

[Bojan S]

Hi Vlad,

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

Thank you! 

[Mehran S]

Hi,

I have already done my video and Card Verification but now after a month on the top of my job feed there is that ACTION REQUIRED and asking for video verification so its not an issue.

The main issue here I am facing is that when I click further it redirects to support page and there when I click start chat it won't go further from there as I have also cleared my cache and tried again but of no use and as I am using latest version of chrome and already once did the video verification on the same device before and my internet connection is Good also.
Thanks

[Avery O]

Hi Mehran, 

I apologise for the inconvenience. A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[Mehran S]

Thanks alot for your concern and Help.

[Alexey G]

Hi! how to request verification on video verification of my account?

[Goran V]

Hi Alexey,

At the moment freelancers can't request the verification from their end. Once you`re requested, our team will reach out to you with detailed instructions on how to complete it. Thank you.

[Paramjeet K]

Hi,

My account verification is already done but today I am receiving notification message

that "To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here." but its already done.

I am not able to submit proposal on any job.

Please solve this issue asap.

Let me know why this message is showing again.

I am attaching screenshot so that you can see that my account has been approved.

Waiting for your reply.

Thanks,

Paramjeet

**Edited for Community Guidelines**