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Re: No updates after the identify verification

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2761 of 3,206

Hi Sergei,

 

At the moment you don't have any pending verifications. At the moment freelancers can't request this from their end. When it's needed our team will reach out to you with detailed instructions on how to complete the verification. Thank you.


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free_cityman
Active Member
Dmitriy C Member Since: Nov 21, 2019
2762 of 3,206

I completed my profile information but I still haven't an e-mail letter with video verification

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2763 of 3,206

Hi Dmitriy,

 

At the moment you don't have any pending verifications. Once it's requested our team will reach out to you with detailed instructions on how to complete it. Thank you.


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oleynik-artem
Active Member
Artem O Member Since: Nov 2, 2019
2764 of 3,206
after the first work on the site, you will be sent a link
 
 
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Том Хант
alp-bakir
Active Member
Alp B Member Since: Nov 21, 2019
2765 of 3,206

Hi,

I'm Alp from LA. I have a problem with my account
I had the video verification with one of the Upwork customer agents and said they would email me about the result after 24 hours. After 24 hours, I still didn't get a reply and tried to contact support. They said my account is still under review and I have to wait.

 

I can understand this situation, but I need to work on new project with one of my previous clients. Can he hire me in this case? Or do we have to wait until the review process is over?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2766 of 3,206

Hi Alp,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.


~ Bojan
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alp-bakir
Active Member
Alp B Member Since: Nov 21, 2019
2767 of 3,206

Hi Bojan

 

Any updates?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2768 of 3,206

Hi Alp,

 

Your concern was escalated to the correct team. Please allow time for them to carefully investigate all facts and they will update your ticket once they finish. 

 

Thank you for patience!


~ Bojan
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alp-bakir
Active Member
Alp B Member Since: Nov 21, 2019
2769 of 3,206

Hi Bojan

The Upwork team is still not responding after emailing me to review my account. Three weeks have passed and I still can't submit a proposal.
Can you help me restore my account.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2770 of 3,206

Hi Alp,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further with your account status.

Thank you.

~ Aleksandar
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