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Re: Identity verification

Ace Contributor
Mehran S Member Since: Dec 4, 2019
2781 of 3,186

Hi,

I have already done my video and Card Verification but now after a month on the top of my job feed there is that ACTION REQUIRED and asking for video verification so its not an issue.

The main issue here I am facing is that when I click further it redirects to support page and there when I click start chat it won't go further from there as I have also cleared my cache and tried again but of no use and as I am using latest version of chrome and already once did the video verification on the same device before and my internet connection is Good also.
Thanks

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2782 of 3,186

Hi Mehran, 

I apologise for the inconvenience. A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Ace Contributor
Mehran S Member Since: Dec 4, 2019
2783 of 3,186
Thanks alot for your concern and Help.
Active Member
Alexey G Member Since: Dec 5, 2019
2784 of 3,186

Hi! how to request verification on video verification of my account?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2785 of 3,186

Hi Alexey,

 

At the moment freelancers can't request the verification from their end. Once you`re requested, our team will reach out to you with detailed instructions on how to complete it. Thank you.


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Active Member
Paramjeet K Member Since: Mar 7, 2019
2786 of 3,186

Hi,

My account verification is already done but today I am receiving notification message

that "To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here." but its already done.

I am not able to submit proposal on any job.

Please solve this issue asap.

 

Let me know why this message is showing again.

I am attaching screenshot so that you can see that my account has been approved.

Waiting for your reply.

 

Thanks,

Paramjeet

 

**Edited for Community Guidelines**

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2787 of 3,186

Hi Paramjeet,

 

I would like to confirm that we have several verification processes. This helps us to confirm that a user's identity is legitimate, and they are who they say they are, which keeps the marketplace safe from fraudulent users. 

In this case, you were asked to verify your account a few months ago for the ID-Verification Badge. This request that you received is for Video Verification which is a separate process. Although it may seem that the processes are the same, they are for different purposes. On Upwork, users may be asked to verify their identities from time to time. You may read more about it in Section 1.6 Identity and Location Verification of the Upwork User Agreement.

 

Thank you.

~ Aleksandar
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Active Member
Raven M Member Since: Nov 27, 2018
2788 of 3,186

I now have an ID badge and I already sent the requirements for the identity verification days ago why do I still have this "Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here." notification, or do I just need to wait for it to disappear??

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2789 of 3,186

Hi Raven, 

I'll go ahead and look into this and get back to you once I have more information. 


-Avery
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2790 of 3,186

Hi Raven, 

The team handling your verification has reached out to you with more information about your account. Feel free to update the same ticket thread if you need further assistance with your account. 


-Avery
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