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Testing video chat profile verification

Community Guru
Rene K Member Since: Jul 10, 2014
2361 of 2,605

On one hand, we see and report accounts that are obviously fake, with the holder of the account being called many names in different feedbacks, and there is a struggle to have Upwork look into them. On the other hand, we have this stupid process where you preventively put accounts on hold even for routine identity verifications.

 

I totally understand it that an account has to be put on hold where there is something suspicious about it until the video verification takes place. But, my guess is that in the present case, and many others, it was a random video verification with nothing suspicious on the account.

 

I support video verification, at 113%. But, you guys need to rethink the whole process.

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"Where darkness shines like dazzling light"   —William Ashbless
Active Member
Shumaila K Member Since: Sep 10, 2015
2362 of 2,605

I was called for video verification and my account was on hold. I did video verification and then sent documents for verification. After 3-5 days my account verified but "Top Rated" badge removed from my profile. If it was just routine process of video verification then why Top Rated badge removed.

What you say on this?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2363 of 2,605

Hi Shumaila,

Please keep in mind that it can take a couple of hours for everything to be updated accordingly. Your Top Rated badge is listed on your profile, thank you.


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Active Member
Shumaila K Member Since: Sep 10, 2015
2364 of 2,605
Yes, I know but my Top rated status was appeared after 7 days
Active Member
Shumaila K Member Since: Sep 10, 2015
2365 of 2,605

Yes, I know "Top Rated" status apeeared on my profile. But I takes upto 7-15 days  when I contact upwork Support they say....The Top rated status will appear after 60-90 days..

 

Please check screenshot

**Edited for Community Guidelines**

Active Member
Shumaila K Member Since: Sep 10, 2015
2366 of 2,605

it's mean Upwork customer support do not know anything...!!!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2367 of 2,605

Hi Shumaila,

Thank you for following up with more details and I`m sorry about the confusion. I will escalate this to our team for an additional review.


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Active Member
Justin S Member Since: Sep 24, 2018
2368 of 2,605

Just went through the video  verification and I could swear the agent said I would be able to continue working and an email would come through to finalize the verification? 

 

I can't bid on a job that just came up. Just wondering how long until I get this access back?

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2369 of 2,605

Hi Justin,

 

I'm going to follow up with the team that's processing your account verification and they'll update you as soon as possible.

 

Thanks!

~ Valeria
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Active Member
Nazmul H Member Since: Sep 24, 2018
2370 of 2,605

Yes I Agree..

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