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Testing video chat profile verification

Active Member
Md Waheduzzaman T Member Since: May 25, 2018
2391 of 2,523

Hello Miguel J,

Today I've attended the video call verification and according to my experience, I face same issue when I didn't connected my webcam. So, after connecting my webcam to my computer, the problem has been solved. 

So, I believe that you're facing such a problem because of your webcam. Maybe your webcam has been disconnected. So please check that first. If your webcam works perfectly, your problem will be solved for sure. 

 

I hope, you understand.

 

Thanks,

Md Waheduzzaman **Edited for community guidelines**

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2392 of 2,523

Hi Miguel,

 

I checked and saw that you posted this question on your open ticket. I’ll follow up with the team that’s handling your case and they’ll update you directly as soon as possible. Thank you for your patience.

~ Bojan
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Active Member
Marie H Member Since: Nov 18, 2018
2393 of 2,523

Hello !

I have been requested to make a video identity verification, I have enabled both microphone and webcam but when I click on the link to initiate the process, nothing happens. 

What should I do ?

Thank you.

Active Member
Rehman G Member Since: Nov 19, 2018
2394 of 2,523

Hello Marie,

Have you talked to Upwork Customer Support about this?

they sure will help you out, or maybe changing your PC will help Smiley Happy 

welcome to Upwork.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2395 of 2,523

Hi Marie,

 

Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a computer or mobile device with a connected camera and microphone for the verification process. I will follow up with our team about your concern and they will update you directly on the existing ticket. Thank you for your patience.

~ Bojan
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Active Member
Marie H Member Since: Nov 18, 2018
2396 of 2,523

Okay thank you, I'll do this. 

Marie.

Active Member
Md. Sohel R Member Since: Dec 2, 2018
2397 of 2,523

I had given a video interview before 24 hours ago. But I don't get any confirmation message yet. Please let me know When I will get the confirmation message about my confirmation. I am worried about it yet.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2398 of 2,523

Hi Md. Sohel,

 

I apologize about the delay. I checked your account and it looks like you have already reached out to our customer support team. They have followed up with our verification team to provide you an update. You will receive an update from the team via the same ticket. Thank you for your patience.


-Joanne
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Active Member
Mohammed H Member Since: Dec 30, 2018
2399 of 2,523

Hi, I had a video call to verify my identity 3 days ago, and the agent who talked to me said that they would let me know the result within 24-48 hours. But I haven't received any messages about the video chat result, and there is still a message on the top of the page which says I have to complete my identity verification video call with Upwork. What could be the problem?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2400 of 2,523

Hi Mohammed,

 

Sorry to hear that you still haven't received an update on your video verification status. I'll follow up with the team that's handling your case and they will update you directly via email. Thank you for your patience.


-Joanne
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