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Testing video chat profile verification

Active Member
Miguel J Member Since: Nov 20, 2018
2451 of 3,182

I was asked to do a video chat verification with Up Work, but it won't let me. I only get a window saying that there's an error, and that my computer doesn't have a camera. My computer does have a camera, and I have double checked my browser and it is running up-to-date. I have cleared my cookies and cache, but the problem seems to continue. I have tried it on Firefox (63.0.3 (64-bit), Google Chrome (Version 70.0.3538.102 (Official Build) (64-bit) and even Microsoft Edge (ver. 42.17134.1.0), but all of them show me the pop-up error window. Help.

Active Member
Md Waheduzzaman T Member Since: May 25, 2018
2452 of 3,182

Hello Miguel J,

Today I've attended the video call verification and according to my experience, I face same issue when I didn't connected my webcam. So, after connecting my webcam to my computer, the problem has been solved. 

So, I believe that you're facing such a problem because of your webcam. Maybe your webcam has been disconnected. So please check that first. If your webcam works perfectly, your problem will be solved for sure. 


I hope, you understand.



Md Waheduzzaman **Edited for community guidelines**

Bojan S Moderator Member Since: Mar 9, 2018
2453 of 3,182

Hi Miguel,


I checked and saw that you posted this question on your open ticket. I’ll follow up with the team that’s handling your case and they’ll update you directly as soon as possible. Thank you for your patience.

~ Bojan
Active Member
Marie H Member Since: Nov 18, 2018
2454 of 3,182

Hello !

I have been requested to make a video identity verification, I have enabled both microphone and webcam but when I click on the link to initiate the process, nothing happens. 

What should I do ?

Thank you.

Active Member
Rehman G Member Since: Nov 19, 2018
2455 of 3,182

Hello Marie,

Have you talked to Upwork Customer Support about this?

they sure will help you out, or maybe changing your PC will help Smiley Happy 

welcome to Upwork.

Bojan S Moderator Member Since: Mar 9, 2018
2456 of 3,182

Hi Marie,


Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a computer or mobile device with a connected camera and microphone for the verification process. I will follow up with our team about your concern and they will update you directly on the existing ticket. Thank you for your patience.

~ Bojan
Active Member
Marie H Member Since: Nov 18, 2018
2457 of 3,182

Okay thank you, I'll do this. 


Active Member
Md. Sohel R Member Since: Dec 2, 2018
2458 of 3,182

I had given a video interview before 24 hours ago. But I don't get any confirmation message yet. Please let me know When I will get the confirmation message about my confirmation. I am worried about it yet.

Joanne Marie P Moderator Member Since: Nov 26, 2017
2459 of 3,182

Hi Md. Sohel,


I apologize about the delay. I checked your account and it looks like you have already reached out to our customer support team. They have followed up with our verification team to provide you an update. You will receive an update from the team via the same ticket. Thank you for your patience.

Active Member
Mohammed H Member Since: Dec 30, 2018
2460 of 3,182

Hi, I had a video call to verify my identity 3 days ago, and the agent who talked to me said that they would let me know the result within 24-48 hours. But I haven't received any messages about the video chat result, and there is still a message on the top of the page which says I have to complete my identity verification video call with Upwork. What could be the problem?