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Testing video chat profile verification

Community Leader
Lester B Member Since: Sep 22, 2018
2501 of 3,275
Thank you
Active Member
Andrey K Member Since: Dec 22, 2018
2502 of 3,275


My problem is from the same message shown on the top of the Upwork website.

A few days ago, I did the video-verification, and it seemed to be successful, though the interview was stopped during answering the questions given to me.

After then, I am still waiting for the Upwork final acceptance of my account.

I want to know why the final acceptance is not given to me, and how to solve the issue.





Community Guru
Cray H Member Since: Jul 21, 2018
2503 of 3,275

Hi Andrey,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

Active Member
Andrey K Member Since: Dec 22, 2018
2504 of 3,275

Thanks for your attention.

I am waiting for the best results to resolve my account issue.


Community Guru
Janean L Member Since: Apr 6, 2016
2505 of 3,275

Hey, Hill T. -- You should check out a website that I will be happy to send to you if you pm me. Some dental site in the UK is using your photo and claiming that it is the picture of an English dentist. Rotten of them.


ETA:  Hill, you have one of the most impressive educational backgrounds I have ever noticed. I see that you simultaneously earned a Master's Degree at Harvard, a Doctorate at M.I.T., and a B.A. at Katherine Gibbs. (I assume that you mean KathArine Gibbs, right?) How did you manage acceptance at Harvard and M.I.T. without having yet earned the B.A, -- let alone with a B.A. from a diploma mill like Katharine Gibbs? WOW! Your essays and interviews must have been spectacular. Way to go!

Active Member
Ruhollah E Member Since: May 22, 2017
2506 of 3,275

It totally worked!!


Thanks! Much appreciated! You are an awesome person!

Active Member
Jorence L Member Since: Aug 15, 2017
2507 of 3,275

Hi Valeria,

I am stacked in this screen. I don't see any CHAT NOW button. I cleared my cookies and caches, tried different browser (Chrome and Mozilla) and disabled my Ad blocker but still the same screen pops up.

Please help.


Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2508 of 3,275



Could you please reply to the original notification about verification the team sent you and attach a screenshot of what you see when you follow the link?

~ Valeria
Active Member
Jorence L Member Since: Aug 15, 2017
2509 of 3,275


No worries. I was able to attend the video verification earlier this morning.
Thanks for the response and helping.

Active Member
Gerard B Member Since: Mar 12, 2019
2510 of 3,275

Same problem, no chat button, no popup window (I tried different browsers, latest versions, popups not blocked, incognito windows or not, etc, etc.)

No solution in emails: just same link that doesn't work.
After one week, it's starting to be frustrating to not be able to contact a real human (phone or chat.)