I was never sent an email requesting a video verification. Is this becuase I uploaded my ID? Is my account set up or do I still need to do the video verification? If video verification is required, how do I do it without the link(s)?
Hi Ashley and Qaisar,
Our team will send you a notification requesting that you complete the video verification process. The notification will include the information about this step and on how you can complete it. Thank you.
If the team finds the need to verify an account through certain means, in this case, through video verification, the team will reach out to the user through an email with information on how they can complete the verification.
I can see that you already have an open ticket regarding the same question about your verification. I will follow up with the team handling your case so that they can get back to you with more information.
I have completed my video verification and on my profile it shows "right" mark beside my profile picture. but why upwork still says my financial account has been suspended? can you please resolve it. I am very much worried!
It looks like you were asked to verify your identity by completing video verification. At times we require our users to verify their identity in order to access or continue to access the Upwork marketplace. We do this because it is a critical part of maintaining a trusted online global workplace and keeping Upwork safe and fraud-free.
In order to lift the hold placed on your account, you will need to complete your ID verification following guidelines shared by our team in this ticket. Once you're ready to proceed with the verification process confirm that with our team and our agent will follow up to guide you further.
When I login to my account, I see the following message but it doesnt let me click. I'v tried all the trouble shooting steps mentioned in help articles but nothing helped.
I cant even create a support ticket. I need help.
Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.