Testing video chat profile verification

Goran V · Nov 20, 2019 04:52:26 AM

Hi Sergei,

At the moment you don't have any pending verifications. At the moment freelancers can't request this from their end. When it's needed our team will reach out to you with detailed instructions on how to complete the verification. Thank you.

Dmitriy C · Nov 21, 2019 04:28:17 AM

I completed my profile information but I still haven't an e-mail letter with video verification

Goran V · Nov 21, 2019 04:45:06 AM

Hi Dmitriy,

At the moment you don't have any pending verifications. Once it's requested our team will reach out to you with detailed instructions on how to complete it. Thank you.

Artem O · Nov 21, 2019 05:24:39 AM

after the first work on the site, you will be sent a link

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Том Хант

Alp B · Nov 21, 2019 09:21:54 AM

Hi,

I'm Alp from LA. I have a problem with my account
I had the video verification with one of the Upwork customer agents and said they would email me about the result after 24 hours. After 24 hours, I still didn't get a reply and tried to contact support. They said my account is still under review and I have to wait.

I can understand this situation, but I need to work on new project with one of my previous clients. Can he hire me in this case? Or do we have to wait until the review process is over?

Bojan S · Nov 21, 2019 09:56:40 AM

Hi Alp,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for your patience.

~ Bojan

Alp B · Nov 22, 2019 09:54:48 AM

Hi Bojan

Any updates?

Bojan S · Nov 22, 2019 02:02:37 PM

Hi Alp,

Your concern was escalated to the correct team. Please allow time for them to carefully investigate all facts and they will update your ticket once they finish.

Thank you for patience!

~ Bojan

Alp B · Dec 9, 2019 03:17:34 AM

Hi Bojan

The Upwork team is still not responding after emailing me to review my account. Three weeks have passed and I still can't submit a proposal.
Can you help me restore my account.

Aleksandar D · Dec 9, 2019 03:39:12 AM

Hi Alp,

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further with your account status.

Thank you.

~ Aleksandar