I'm Alp from LA. I have a problem with my account
I had the video verification with one of the Upwork customer agents and said they would email me about the result after 24 hours. After 24 hours, I still didn't get a reply and tried to contact support. They said my account is still under review and I have to wait.
I can understand this situation, but I need to work on new project with one of my previous clients. Can he hire me in this case? Or do we have to wait until the review process is over?
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Your concern was escalated to the correct team. Please allow time for them to carefully investigate all facts and they will update your ticket once they finish.
Thank you for patience!
The Upwork team is still not responding after emailing me to review my account. Three weeks have passed and I still can't submit a proposal.
Can you help me restore my account.
Hello! I will make the video verification, but my english not much good yet (my english for read and write is very good! But for understand and talk in voice mensage, not good).
In start, i want get just jobs in my region and with my own language.
Then my doubh is: Can i make video verification with chat? I mean, i will appear in video, but if possible, the support ask me the question in chat and i will answer in chat. I can provide Any another prove i can made in video chat, if needed.
Thank you so much!
I have good news for you:
The video verification step is not at all an English language test.
Your English language skills are far better than MANY freelancers to have completed the video verification step. You won't have any problems.
Upwork mainly just wants to look at your face.
We have a team dedicated to assisting freelancers in completing the video verification process. Have you received a notification from our team requesting you to complete the video verification step?