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Testing video chat profile verification

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3021 of 3,078

Hi Muhammad,

 

While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing effort to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.

 

Please, refer to this support ticket for more information regarding the verification process, where our team already shared tips about using a device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!

 

Thank you.

~ Aleksandar
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Active Member
Chris J Member Since: Jul 6, 2020
3022 of 3,078

My name is Chris I'm joie I'm freelancer.
My freelancer account not see connection icon and not able to submit proposal plzzz help me

 

**Edited for Community Guidelines**

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Community Guru
Joynul A Member Since: Jun 27, 2015
3023 of 3,078

Hi There,

Did you buy the connects?

 

Joynul Abedin
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Active Member
Chris J Member Since: Jul 6, 2020
3024 of 3,078
I have connection
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Community Guru
Joynul A Member Since: Jun 27, 2015
3025 of 3,078

Then try with another browser? Please clear cache, history, junk file, temp file, etc.

Joynul Abedin
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3026 of 3,078

Hi Chris,

 

One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Ace Contributor
Ilham B Member Since: Jul 26, 2016
3027 of 3,078
i already verified my ID few years ago, why they asked me twice again and again ?!
while u dont do that to other users. It is very intimidatingm
nuisance
after all this years, still u treated me like trash ?
I spent so much money in this platform
100k or more
but why still treated like a trash ?
instead of special
 
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everyone else only asked ONCE !
they didnt spent as much money as I did !
but i treated like rubbish garbage whom spent much more money here !?
do you even know the terms cusomter is KING ?!
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WHY ARE YOUR FREELANCER WHO RECEIVES MONEY FROM ME ONLY ASKED ONCE FOR VERIFICATION ?!
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I should be treated more special than your FREELANCERS !
IM CUSTOMER SPENT MORE THAN 100K HERE !
$100K!!?!? THAT'S A LOT !
after all that still u think im a scammer ?!
by asking my ID twice ?!
**Edited for Community Guidelines**
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
3028 of 3,078

Hi Ilham,

 

Based on various indicators freelancers may occasionally be asked to verify the information on their profiles again. Please, follow the link to chat with an agent and they’ll assist you with the process further. Thank you for your cooperation. Thank you.


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Ace Contributor
Ilham B Member Since: Jul 26, 2016
3029 of 3,078

what indicators that tells me I have to do it TWICE ?

other users only do it ONCE ?!

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
3030 of 3,078

Hi Ilham,

 

I understand your frustration with this but unfortunately, I can't share more details about our verification processes. If you have any additional questions feel free to post them on your ticket and our team will assist you further as soon as possible. Thank you.


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