It looks like you successfully complete the verification process and the hold was lifted from your account. Feel free to reach back to us if you still need any assistance.
I am having an issue from the last five days on Profile. Someone had spammed on me and changed my profile picture, I submitted the ticket and Completed the Ownership verification with the Upwork Security team and provided them all the information and documentation they were requiring and took all the precautionary measures as well to protect my account and they cleared and reactivated my account then I asked to please change the Image back to my original because I am not able to change from my side they escalated me to another team and I have tried all the ways suggested by the team and wrote them back and I am still waiting on the reply from the teams from several hours. I am not able to submit proposals and my verification call is still pending I am not taking the verification call until my image is changed to my original picture So, the agent would not troll me back to the security team, and then I have to go through all.
Please help me with this to get rid of this situation because I am missing a lot of opportunities in this hassle. Please reply to me back with a solution I am here to provide if anything else is still needed from my side but I want to get it fixed So, I can continue on working on this Platform.
Thank you so much and I really appreciate your understanding and help
I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.
I request to verify my account yesterday and did the verification call with a nice lady which everythings goes well. However, the only problem is that I still haven't received any email from Upwork saying that the verification is in the process. I am not sure if it was because of the platform timed out (I waited for around 20 mins to get myself a call), and now the platform is still asking me to get verify. Should I do the verification again or should I wait a bit longer? Thank you!