Sir you can check my account is already verified , I have already verified my account. Still It's showing me the message "Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent" . I have already verified my identity with document and with video cam.
While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing effort to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.
Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!
I click on verification for the video chat but then I get to the general page where i find the screen attached. I try and access the video chat feature but am returned promptly to the orignal screen. Seems to be a problem with the page? Using safari on mac btw. Or is this an issue with the link?
I'm sorry for the trouble you had. Could you please try to use a different browser (Mozilla Firefox) or clear your cache and cookies? If the issue persists, please let us know.