I am New freelancer on Upwork and completed a job of 70$ successfully but unfortunately, I changed my account picture and set the picture of my little brother. I did not know the Upwork account pic policy.
Now I did not submit any proposal and my account is a temporary hold up and an alert appears that Re-verification required by video call now someone suggests to me what should I do?
I am trying to change my profile photo and it says I need to do a video call with an agent but when I click the link it takes me to this confusing help page instead of initiating a video call. What should I do?
I have been on upwork for two years now.I verified my account the first time.I am now supoposed to verify my account again to remove the restrictions that have been placed on it. When I click the link on
'To avoid additional account restrictions, you must complete your identity verification video call'
There is no link that connects me to an agent.
My account was previously verified and I have worked with a few clients. All of them were satisfied with my services as I have 5-star reviews.
So, now my problem is that I was trying to change my profile photo. But I accidently choose a wrong one as the person in that photo was wearing the same type of hijab. It's my mistake, I was in hurry but should've paid more attention.
Now the problem is I tried to upload the correct photo, but I can't before video verification. I'm willing to explain the matter on video verification. But I just want to be sure that my account wouldn't be suspended.