Testing video chat profile verification

[Alexey S]

Hi 

So today I've got the following notification: "Financial transactions have been limited. Please check your email for additional information or contact customer support."

There was a message on my e-mail, saying that I have to go through Identity verification process, but I've already done that. There's a verified badge on my page. What's wrong? Do I have to go through verification procedure once again?

Thanks
Alexey S

[Aleksandar D]

Hi Alexey,

While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing effort to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.

Please refer to this ticket for more information regarding the verification process, where our team already shared tips about using a device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!

Thank you.

[Rajesh K]

I have vrified My profile But Still Its not approved. I am not able to get jobs and submit proposals.

**Edited for Community Guidelines**

[Nikola S]

Hi Rajesh,

Thank you for reaching out to us. I am sorry for the inconvenience this has caused. I shared your report with the team handling your case and all restrictions should now be removed from your profile. Let us know if you need further assistance. 

[monowar h]

I have vrified My profile But Still Its not approved. I am not able to get
jobs and submit proposals

[Nikola S]

Hi Monowar,

I checked and it looks like one of our agents already reached out to you via a support ticket to assist you further with verification procvess. You can access your tickets on this page. 

Please consider following up on the ticket so that our team can assist you further. Thank you.

[Muhammad A]

Thank you for reaching out to us. I would like to clarify that we'll be performing system upgrades on Saturday, February 27th from approximately 16:00 to 24:00 UTC (8:00 am to 4:00 pm PST). For real-time updates during the downtime, you can visit our status page here.

Could you please share more information about the issue you are experiencing with Desktop App so that we can assist you accordingly? 

Thank you,

M ASJAD

[Nikola S]

Hi Kate,

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you and shared more information about your verification process. You can access your tickets on this page. Please consider following up on the ticket so that our team can assist you further.

[Anh V]

Hi,

I got a notification about need verify ID again. But when i click on Start Chat then i can't access support.upwork.com. Anyone can help?

Regards,

Anh Vu.

[Joanne Marie P]

Hi Ahn,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.