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Testing video chat profile verification

Active Member
Umar F Member Since: Jan 10, 2019
81 of 2,691

Hey. I got this message. I made a video call and the operator told me that you need to wait 48 hours after talking with him. It's been more than 48 hours, but my account is still blocked.Why is this happening and what is the maximum waiting period?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
82 of 2,691

Hi Umar, 

 

I checked your account and I was not able to see this error message. Can you please log in and check again? Thanks!


-Joanne
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Active Member
Umar F Member Since: Jan 10, 2019
83 of 2,691

Thanks to the upwork support they sorted everything for me

Active Member
Ujwal B Member Since: May 11, 2019
84 of 2,691

Hello my friend is having issue posting topic in upwork forum can you please check whats the issue
his User ID is : **Edited for Community Guidelines**

He is having id verification issue. only passport is option for nepal and he have got national id and driving liscence plese reach out to him and do some favor

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
85 of 2,691

Hi Ujwal,

 

Our team has already reached out to your friend directly. Please have him refer to the ticket and follow the steps provided by our team so that he can be assisted further. Thank you. 


-Joanne
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Active Member
Ujwal B Member Since: May 11, 2019
86 of 2,691
But he is yet not allowed to post a topic in upwork community why is that?
His profile is full 100% setup
Active Member
Alexey R Member Since: Oct 5, 2019
87 of 2,691

Hello, I want to video verify my account, but I don't have any messages about that on e-mail or in main UpWork page. What can I do?

Community Guru
Petra R Member Since: Aug 3, 2011
88 of 2,691

Alexey R wrote:

Hello, I want to video verify my account, but I don't have any messages about that on e-mail or in main UpWork page. What can I do?


Nothing, you are not eligible.

When they need you to do it, you'll be notified.

Active Member
Christopher D R Member Since: Feb 17, 2018
89 of 2,691
Upwork, I understand wanting to verify accounts and I’m happy to do a video call with you. However your email threatens that if we (I) don’t give you access to my camera and microphone you’ll ban my account. How is that at all reasonable?

You should need access to my computer peripherals in any way for any reason. If the government is supposed to get court ordered warrants for that level of access.

And why are you asking for this now after I’ve landed my first contract on Upwork? Now you want to threaten to suspend my account? Why was more thorough verification not done when I was submitting proposals.

You need to come up with a less intrusive option. I’m guessing your plan is record the video and audio from these sessions so that you can automate this process. Well I for one will not participate in that.
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
90 of 2,691

Hi Christopher,

 

Web camera and a microphone are necessary to complete video verification. However, if you for any reasons don't have access to them, please reply to the notification the team sent you about the verification and they will assist you with completing the verification via alternative ways. Additionally, please note that at the moment only your ability to submit new proposals is limited. You are still able to continue working on your current contracts.

 

Thanks!

~ Valeria
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