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Testing video chat profile verification

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2361 of 2,749

Hi Vendi,

 

We're sorry to hear your account was put on hold. We appreciate you completing the verification process, and you can expect to have your account resumed or to receive notification within 24 hours after the completing the video call! Thank you for your patience!

~ Bojan
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Active Member
Nurunnahrar K Member Since: Oct 21, 2016
2362 of 2,749

Hi, I got a video verification message from upwork. I am ready for that, I have the national ID card, Bank Statement Paper for that.

I want to ask about a thing is that I was contacted the support few month ago.
I am using my Short name on upwork. With this video verification, I also want to change the name to full name by verifying my identity. Can I do this both with this video verification?
Or which will be the first to do?
Video verification or Identity verification.

 

**Edited for community guidelines**

 

 

This chat was few month ago.

 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2363 of 2,749

Hi Naher,

 

Thank you for reaching out to us, please post your question on your existing ticket related to video verification process and our team will assist you further with your concern. Thank you!

~ Bojan
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Active Member
Nurunnahrar K Member Since: Oct 21, 2016
2364 of 2,749

Thanks Bojan,

I already reply Ticket and waiting for reply.

Thanks

Active Member
Felicity N Member Since: Jun 30, 2018
2365 of 2,749

Hello,

 

I am writing to enquire whether Upwork can give me more time to do a video verification. I am required to be on a desktop device with a camera and microphone. However, I use a desktop computer that does not have a camera. I need a few more days to fix that. Is it possible?

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2366 of 2,749

Hi Felicity,

 

I see you have updated your ticket about the verification. The team will get back to you as soon as possible and advise about further steps.

~ Valeria
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Active Member
Davide S Member Since: Aug 19, 2018
2367 of 2,749

As subject says - is this normal? Should I expect to have to verify every time I update my profile picture now?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2368 of 2,749

Hi Davide,

 

I see that you already chatted with one of our customer support agents. Please refer to the information shared by the agent regarding the request to verify your account again. Thank you!


-Joanne
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Community Guru
Nichola L Member Since: Mar 13, 2015
2369 of 2,749

I don't even know where to post this. But I have just had my account put on hold for a video verification, while I am in the middle of one of the best jobs I have had an Upwork.

 

I have been on this site since 2009, I have had various offers from Upwork, and I have spoken to Lena personally at some length - so why now, do I have to be verified? I have just tried to get the **bleep** thing over and done with, but no - Upwork does not support Opera - so I have to change my browser. Chrome or Firefox, or my account stays suspended. 

 

I just do not get this. To say I am angry is to put it mildly.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2370 of 2,749

Hi Nichola,

 

I'm sorry to know that this has inconvenienced you in any way. There are several options on how to finish this short process. Please follow up the ticket our team sent to you, and they will answer your question and assist you further through the verification process. Thank you!

~ Bojan
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