The reason why you can`t submit proposals is that our team has reached out to you to finish our short video verification process. To complete this short process please follow the instructions shared on your ticket. If you have any additional questions feel free to post them on your ticket and our team will assist you further. Thank you.
I just received an email asking me for a a video call in order to confirm my identity. However, I clicked on the link in the email and I find absolutely no video call.In the meanwhile you have placed a hold on my account while I am working on my first upwork project, which means that I may lose the job. You should have asked for identity verification video calls with real working links BEFORE we are able to get projects from clients. I hope you solve the issue and apologise to my client as soon as possible, as I have already done some work on the project and I need to be serious with the client.Thank you in advance.
I`m sorry about the inconvenience this had caused you. Our team has reached out to you on your ticket with number 25363711 with detailed instructions on how to finish this short process. The link to start the call is also listed on your ticket, if you experience any problems please post them on your ticket directly and our team will assist you further. Thank you.
I have escalated your concern. The team has confirmed that the second verification request was mistakenly sent and you have already completed the process. We do apologize for the confusion. Your account is now active again. Thanks!