Testing video chat profile verification

[Ivan B]

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Aleksandar D wrote:

Hi Ivan,

Thanks for reaching out to us. I checked your account and it doesn't look like currently you are required to complete video verification. The team will notify you when it's necessary.

Thank you.

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Thanks for your reply, Alexsandar.

It seems I have to wait.

Here's one more question.

What is required for video verification?

Thanks.

Ivan.

[Aleksandar D]

Hi Ivan,

Thanks for your question. To complete the required video call:

• Make sure you have a working webcam and microphone 
• Click on the link in the "Action required" message shown on your account, or the email entitled "Action Required: Please Verify Your Identity." 

Feel free to follow up on our Help Article to learn more about Video Verification.

Thank you.

[Ivan B]

Thanks again.

What I wanted to know is how can I get the "Action required" message.

You said that it doesn't look like my account is required for video verification. So should I change my profile or is there anything I can do for the video verification.

Sorry for bothering you at the weekend. 

I just want to confirm if there's something I have to do.

Thanks.

Ivan.

[Aleksandar D]

Hi Ivan,

Video verification is required for several reasons and there is nothing that you can do at this moment to get the notification unless our team finds it necessary and notify you about it.

Feel free to ask how many questions you like and we will always be more than happy to help!

Thank you.

[Ivan B]

Thank you for your time.

[Emile Cheikh D]

Hi, following a verification by video call, I still have not had an answer by email for more than 48 hours. While my account is not always restored. Can someone please help me.

[Vladimir G]

Hi Emile,

Thanks for the message. Someone from our team will contact you soon via your open ticket with an update regarding your account status. 

[Emile Cheikh D]

Thanks

[Florencia D]

Hi Upwork Team!
I don't understand how I must make a video chat for ID validation.

Also, I want to know why my "financial transactions has been limited"

Regards!

[Riri A]

Hi Florencia

Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.