I should add I completed the video verification a couple of years ago and uploaded a copy of my passport.
Here is what happens when I click the link https://monosnap.com/file/Ko4cdLmOn2TtUrJPrDSOOZFROU4vzE
It looks like you were asked to verify your ID again and can do it by following the link shared in this support ticket. We do try to limit the number of times we ask users to verify their identity. Sometimes, however, we need to ask again. This practice is just one part of our efforts to help keep Upwork safe. Please note in the future we may ask you to verify your identity again as part of our ongoing effort to keep Upwork secure and fraud-free.
We appreciate your cooperation.
I was never sent an email requesting a video verification. Is this becuase I uploaded my ID? Is my account set up or do I still need to do the video verification? If video verification is required, how do I do it without the link(s)?
Hi Ashley and Qaisar,
Our team will send you a notification requesting that you complete the video verification process. The notification will include the information about this step and on how you can complete it. Thank you.
If the team finds the need to verify an account through certain means, in this case, through video verification, the team will reach out to the user through an email with information on how they can complete the verification.
I can see that you already have an open ticket regarding the same question about your verification. I will follow up with the team handling your case so that they can get back to you with more information.