Testing video chat profile verification

[Bojan S]

Hi Muhammad,

May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.

Let us know if the issue persists.

Thank you.

[Khaled A]

Hello

I am from Syria and I live in Lebanon as a refugee and get a message from The Upwork Team entitled ( update to identity verification process ) Message content

**Edited for community guidelines**

I tried to send a copy of my passport but my country Syria is not available on the list of countries you have

Is there a solution to this problem or you will close my account in August if I cannot provide a copy of my passport as you requested in the email you sent to me

thank you

[Bojan S]

Hi Khaled,

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[Losgann H]

Hiya, forum. I'm really hoping someone can help with this. 

I've been trying to get this done and by the terms of service (ie, use my real name/credentials) and then do the id/vid call, to be verified, but there seems to be an incredible runaround with accomplishing this request. I'm not a bot or a company but a PERSON. A FREELANCER, like any of you, who's emailed, left support tickets, all to no resolution. And the vid call falls flat - no connection, hang ups, and yet I keep getting these  "you need to do this" action alerts and my account has been "temporarily restricted." 

Each time I have tried to change my profile name, to my actual name, I get an alert listing changes I didn't make and what's most troubling, am told "there's already an ID verification on file."

There is? How can that be, when I can't get through the verification process? It doesn't make any sense. Has anyone had this problem with the ID verification and is there a way to get past the endless loops of support emails, requests and "failed name changes" and account restrictions that impede sending proposals and getting active project work done? 

Thanks, thanks, forum. :-)  It really is pretty cool up here and a great professional resource and I certainly appreciate all the efforts the UPWORK team goes thru, to keep us, as freelancers and the prospective clients we serve, safe. But this ID VERIFICATION is kiiiinda wonky as there must be an easier way to verify a freelancer.  

lh / cm aka "not sure what name they gave me today?" 

[Bojan S]

Hi Losgann,

I'm sorry to hear about the inconvenience this caused. I'll share your concern with our team and one of our agents will reach out to you directly to assist you further.

Thank you for reaching out to us. 

[Dasha M]

Does client also require video interview?

I received a msg from upwork to verify my profile.

[Joanne Marie P]

Hi Dasha, 

If our team requires you to undergo with profile verification, they will reach out to you and provide steps on how to complete it. This is part of our efforts to ensure our site continues to be a secure place for Freelancers and Clients to connect and collaborate. Please follow the steps shared by our team on the ticket so that you can complete this step. Thank you!

[Bojan S]

Hi Jennie,

May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.

Let us know if the issue persists.

Thank you.

[Jennie T]

I have clear the cache and tried another browser. Non working